Wir nutzen das Hotel am Ende unserer Reise für eine Nacht um die Burg Carcasonne zu besuchen. Uns gefiel der Stil des Hotels das prima zu carcasonne passt. Unser Familienzimmer war sehr modern, sauber und geräumig. Den Pool nutzen wir zur Erfrischung am späten Nachmittag. Es war ein toller Aufenthalt.
La pena es que nosotros queríamos el Hotel Terminus por su encanto años 20, pero al ser cerrado nos trasladaron a este. Moderno, personal encantador y unas vistas al Castillo de flipar. La habitación wstupenda y la cama magnífica.
Malgré laqualité de votre établissement, il s’avère que le niveau « 4 étoiles » est largement entaché
Concernant la chambre :
Malgré l’espace disponible, le « lit-double » n’étant pas préparé avec un drap housse mais avec un drap plat (même pas de la bonne taille) faisait que
les lits se séparaient. Le bouton de douche qui nous reste dans la main quand on veut passer du robinet à la douche.Des rideaux occultant
qui ne couvrent pas toute la fenêtre, donc qui ne remplissent pas pleinement leur fonction.
Les papiers-peint décollés et les peintures écaillées de la chambre entachent la qualité générale des espaces communs de l’hôtel dont l’ambiance et le style donnent un cachet non négligeable.
Concernant l’espace spa :
Cela n’est peut être pas dépendant de votre volonté mais les photos diffusées par la
centrale de réservation Hotels.com montrent la présence d’un bain bouillonnant absent lors de notre séjour. La prestation réelle se retrouve donc en décalage avec la prestation annoncée.
Nous avions choisi cet hôtel notamment pour la présence d’un bain bouillonnant ET d’une piscine (afin de répondre aux goûts de chacun).
De plus nous avons beaucoup de difficultés à ouvrir la porte de sortie de l’espace, nous avons dû le faire de de manière très brutale pour pouvoir ressortir et accéder à l’ascenseur. La serrure codée ne se déverrouillant pas en tournant la poignée.
Et encore je n’ai pas assez de place pour parler du petit déjeuner et du veilleur de nuit
When we arrived at the hotel it had closed down four weeks previously. A notice on the door informed us to which hotel we had been transferred. This was difficult to access as the hotel next to The Chevalier( our new destination) was still under construction. There was no drop off point for luggage and my husband had to carry all bags from a car park about 7 minutes walk away. We were greeted by black billowing smoke. I have asthma and so even entering the hotel was worrying. The staff informed us we should have received an email from Hotels.com informing us of the situation. We never received one. The only one we received, 4 days before our stay was wishing us a pleasant holiday. Remember the hotel by this point had been closed for 4 weeks. The hotel staff at The Chevalier were most courteous and did their best to help.
We found the whole experience most stressful.
El hotel Terminus está cerrado y el Hotel le Chevaliers nos comunicó que nos alojaríamos allí. Ha sido fantástico, nos hicieron una mejora de habitación al ir con una niña y las vistas a la cité son increíbles. Fue un detallazo por su parte y no hemos podido estar mejor. Estancia super recomendable, sin duda el mejor lugar para quedarse en Carcassonne. Volveremos
เข้าพัก 1 คืน, มิถุนายน 2018
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Daniela
4 มิ.ย. 2018
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
Bad service and poor condition
Beautiful building that is not well maintained - problems pop up everywhere - from the toaster at the breakfast room to the bathtub in your bathroom. The room we got was really spacious and we liked it. Despite than that - the whole service was a disaster - the receptionist was not there when we arrived (she turned up 10 minutes later and the reception was left without a person), she gave us the key and then "what a surprise" - we found out that the room was already occupied. The other guests, of course, complained as well, as somebody else was opening their room. After this "misunderstanding" we got the second room, which was nice. The thing that really annoyed me the most is that nobody informed us that the Reception is closed at night and we have to call a telephone in order to get in. We ended up waiting for more than 15 minutes in the dark with 2 young children, knocking at the door. I had to go to the bar next door and ask how do we enter the hotel, because the only information we had was a note on the door that we have to call a number, which was operated in only in French!!! I can write more, but I will stop here, saying that I will never return or recommend the hotel.
This hotel is CLOSED. Do NOT BOOK. We arrived on Fri. night at 10pm and I chose this hotel because it was so close to the Carcassonne Train Station. We couldn't find the entrance to the hotel and then asked the restaurant nearby who informed us that the hotel has been closed. It was quite frustrating because it was so late. There is a sign on the hotel that informs you if you had a reservation, that now you have to go to a different hotel - Les Chevaliers. We walked 15 min. to this hotel and they had our booking. But the whole experience was frustrating because one shouldn't be able to book a hotel online that isn't still in business.
Arrived at the hotel to be told it was closed for good and we had to walk 15mins to another hotel for our stay. We were not informed of the change beforehand and the other hotel, although in a better location with a great view, was still undergoing building work .
Really? Not a four star hotel as most travellers would imagine. Yes, lots of history and whilst the telephone exchange and marbled staircases are the types of features you might enjoy, when fused with tacky furniture and throw away artwork and terrible shabby decoration everywhere else does make for a disappointing standard.
So instead, we up and left as could not accept this for four days. We stayed at the Best Western Don Jon in the medieval city, which proved to be comfortable and full of southern French character.
At Le Terminus the breakfast was stone cold in a cramped youth hostel like dining area.. Nothing wrong with youth hostels when you are paying youth hostel prices...
Avoid unless you.are in need of a last minute one night stop.. bit not for a couples/family break to this wonderful region of France.
Deux nuits consécutives dans cet hôtel nous laisseront - quand même - un bon souvenir. Les lieux sont magnifiques, évidemment, mais d'une autre époque, et cette plongée dans le temps ne manque pas de charme si on fait abstraction du manque de rénovation. Le personnel est vraiment très professionnel et très agréable. Merci à eux!
decepcionante. Instalaciones antiguas y con poco mantenimiento. No se corresponde con las estrellas que se supone que tiene.
เข้าพัก 1 คืน, เมษายน 2018
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
andrea
29 เม.ย. 2018
ชื่นชอบ: พนักงานและบริการ
Good location, historic but tired
This hotel attracts because of its Art Deco style and history, but it’s tired and needs some energy. Our superior room was specious and bright; but the windows to the balcony didn’t close properly despite some attention from the staff. This would be a bigger issue later in the year because of heat and mosquitoes. At the moment, there are roadworks outside which can’t be helped and so the bar isn’t stocked or staffed which makes it quite dull in the lounge. Swimming pool was a nice surprise; clean and fresh and worth a visit after a long day in the city. Breakfast was good. Unfortunately there were also some very noisy guests on one night and no intervention from night staff which was a shame.
Muy mala experiencia. Las fotos en Hotels.com no reflejan las condiciones reales del hotel. Muy viejo, perp lo peor fue el mal olor de las habitaciones y del baño. La peor experiencia en Europa en los últimos 4 años donde he viajando bastante.
Notre Expérience a mal commencée :
Nous avons séjourné 4 jours et 3 nuit a l’hôtel terminus à Carcassonne, chambre très petite,poussiéreuse, dalle du faux plafond déplacée et télé en panne. heureusement l’hôtesse d’accueil nous a immédiatement proposé un autre chambre plus grande avec une télé qui fonctionnait mais toujours aussi vétuste moquette tachée, salle de bain sans chauffage avec porte qui ne fermait pas...
Heureusement très bonne literie, petit déjeuner copieux avec produits frais et personnel agréable et souriant. Cet hôtel pourrait être magnifique, dommage !!!
Probably a good hotel in the 70s, ripped sheets, bloody pillows, nasty hotel. NO parking options, be prepared to leave car on the street on not the safest town... homeless people sleeping out the door on the street of the hotel.