Stay was rejected as Payment was made on Hotels.com for the stay yet hotel said they didnt receive payment. I didnt receive any communication from either hotels.com nor the Tulbagh advising payment hadnt gone through
I chose the Pay now option and it did not Pay, instead it held the booking on a 72 hr payment Schedule which never landed up paying the hotel at all and guest on arrival had to pay upfront for the night and I had to do a separate payment for the remainder of the stay Very annoying. really created complications. I dont have these issues with any other hotel. Staff are also not very friendly.
We enjoyed staying at your hotel very much. Your staff was friendly and helpful at all times. The room was very clean and comfortable. We also appreciated the unlimited internet. I highly recommend this affordable and lovely hotel.
Como pontos positivo saliento a limpeza e o espaço do quarto , muito amplo e confortável. O atendimento da recepção também nota 10. Como pontos negativos: o café da manhã ;assim como os atendentes do restaurante, podem e devem melhorar muito. Outro ponto negativo é a localização, apesar de não estar longe do Waterfront , a frequência nas redondezas do hotel são péssimas, muitos pedintes e área bem deserta. A noite, nem pense em sair à pé.
Das Frühstück war gut. Für jeden etwas dabei (von süß bis herzhaft). Die Zimmer waren sauber und hatten eine sehr angenehme Größe. Leider waren die Fenster nicht so dicht, so hört man noch viel von der Straße. Die Aufzug neben unserem Zimmer war außer Betrieb. Ein Restaurant hat der Hotel nicht, dafür kann man dort einige Snacks (Pommes, Sandwiches, etc. ) bekommen.
Bon séjour. L'hotel est situé dans le centre de Cape Town même si les environs directs manquent un peu d'intérêt. Bon rapport qualité prix, les chambres sont propres et spacieuses.
เข้าพัก 2 คืน, สิงหาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
1 ก.ย. 2019
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Bello anche se migliorabile (con poco...)
Nel complesso carino, anche se: nel bagno, così come in camera, mancano ganci per appendere asciugamani e abbigliamento. Il bagno in realtà è enorme, con un sacco di spazio inutilizzato. In camera c'è la moquette.
Il letto è un po' troppo molle. La colazione non prevede bevande calde espresse (caffè, cappuccino, cioccolata, ma solo filter coffee).
The Hotel was fantastic we enjoyed the stay, It was Clean and the staff was friendly. we are happy that we choose to hotel.
เข้าพัก 4 คืน, สิงหาคม 2019
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
A
28 ส.ค. 2019
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Wasn’t expecting the hotel to be in bad shape. Although, it got the job done for the one night I stayed there and customer service was great. We also ended up paying for a shuttle ride arranged with the hotel, which showed up perfectly on time. I would highly recommend Joseph. He was extremely kind, gave us some cool information about Cape Town, and was overall a great driver. A+ Joseph. Thank you and the hotel front desk for all the help!
Sehr gutes Preis-Leistungsverhältnis, modern eingerichtetes Hotel, der Service war manchmal etwas lahm.
เข้าพัก 5 คืน, สิงหาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Elizma
26 ส.ค. 2019
Water takes very long to heat, considering water situation in Cape Town. Cockroach in bathroom under basen. Pillows need to be replaced, not comfortable.
I recommend Hotels.com remove this hotel as an option, it’s horrible. The place is difficult to find MapQuest & Uber can’t find it, after 5 rooms & prop phone filthy furniture in the 2 sweets & no hot water in the last room, I checked out early, the staff was the only thing that kept me there that long. Absolutely lovely staff trying to make the best of it. It’s clear the owner isn’t interested in fixing problems below the surface.
On booking, I specifically asked for a double bed and not separate beds. We were given a room with two separate single beds but within 30 minutes we were in a replacement room.
Cleanliness - we found a ball of hair in the shower and a strand or two on the towels.
Service - although our breakfast table was clean, there were no cups and missing some cutlery. Kitchen staff communication is terrible - I asked the staff for a fried on the skillet egg and she walked away without response but then someone else appeared to make the egg. I also asked a lady where do I get coffee, she also walked away to do something and then a gent came and helped us.
Beds were uncomfortable, and the hotel seriously needs to upgrade the mattresses.
The management also needs to maintain the one elevator / lift (there are 2) as it cannot be called from the 3rd floor. There was a lady who couldn't get out as the lift kept going up and down but for some reason not stopping on her floor.
On the positive side the TV channel selection wasn't too bad although the channels in the first room and second were different - go figure!?
Service at reception was good
Also parking needs to be directly to the parking attendants outside.
It was a night one stay and the price including breakfast is not too bad when you look at the location.