Madame, sorry you had a bed experience. Unfortunately your Claim in here is 110% lies and you know that. If I could post pictures of our prior communication and picture I would! You booked a one bed room yet you wanted two beds when we had non and never advertised for such. You say you couldn’t sleep with your brother on the same beds yet you booked a one bedroom, so we offered you a second room at 50% discount but you were so upset that we couldn’t give you a room with two beds. Then your started complaining about us. A hotel in Ghana, West Africa, not being compliant with American Disability Act (ADA)… seriously? - then out of nowhere you claimed you are disabled and need to be accommodated yet our hotel never advertised a accommodation for disabled guests. You complain about not being about to get in the one step showers yet you happily walk Ian’s and down the 4 steps in front of the reception… and there is absolutely nothing about you, visibly, that would suggest to anybody the you are handicap albeit we know that one could be handicapped mentally or emotionally, which we believe is your case, but you never communicated anything to us until you asked for a refund because you couldn’t get two beds in the same room. So we watched you make false statements incrementally and that is disappointing. We have confidence in the judgment of the prospective guest and are confident that they would loop to the many positive comments and choose to give us a chance.Your brother said he enjoyed our breakfast, you eat breakfast and lied that your did not when you did, you said we had a wonderful staff yet you are so fixated about the extremism on lies. For our promotion rate if 30 per night that you paid, we think we had the best offer in the city. Some of our guests in house even extended their stays for extra nights. We take feedback very well, but we do not know what to improve when extremism meets lies, and high expectations for us in Ghana to comply with your America local laws.

Thank you Sir for your kind words. We will continue to strive for excellence, and we are grateful for your feedback. We have scheduled a full air conditioner “AC” service for the room you stayed this week, and will get to the bottom of it. All our ACs were serviced at the beginning of the season so we are sorry for the ineffectiveness of this one. Regarding the location, we bring the uniqueness of Adisadel Estate to bear. Adisadel Estate is a very safe community where you can even find women and children walking safely and freely even during late hours, with virtually no crime, plus the close proximity to the people (middle class, for the most part) has offered our guests a more realistic touch and radiance of the people of our hometown, Cape Coast, as opposed to the remote touch of some what others offer which is completely disconnected from the wonderful and hospitable people of whose city you are here to enjoy. We bring the two best (people and soil) together and offer our guests a complete pleasure and safety.Marrets is only minutes away from all tourist attractions which are fluidly accessible. We are only 20+ minutes walk from the Cape Coast Castle where only a 25 cents (quarter of a dollar) taxi ride will also take you there. With this light, we encourage you to visit our quiet safe humble hotel again on your next trip.

Jan, I am so sorry that you had a bad experience. If you look at many of our reviews, we have met the mark, and will continue to take every opportunity to improve. Regarding the pictures, please, send me an email and point to a single picture that is fake and I will be sure to address that in a hurry. I have taken the time to review each picture and I certify that each one of them is exactly what we offer. Maybe you are not happy about something other than the pictures, and I will be glad to address your true concern. What exactly are you not satisfy with? In any case, we are grateful for your comment ls and we will get to them immediately.

Mr. Henry, we are very grateful for the opportunity to serve you. Thank you for your kind words. Please visit us again.

Thank you so much for choosing us Ms. Annette, we were happy to serve you. We are Glad to learn that you were Happy with our services. Please visit us again.

Greetings, Mr. Jay, many thanks for your kind words. It was a pleasure to serve you. Please visit us again.

Thank you so much for your comments. Glad you enjoyed the AC given that most hotels in the city do not have ACs. Also, we will be replacing many of our old stuff so expect an near new everything! Glad you however find the hotel acceptable

We are glad you communicated your concern and the problem was fixed. We are in the process of investing this issue and will fix such miscommunication immediately!!!

Thank you so much for you kind words. We will continue to do our best to serve our guests. Please come again

Thank you so much for your kind words, We will continue to keep our place very nice for our guests. Please come again.

Thank you C. we are very grateful for your kind words. We will continue to strive towards sustaining our guests satisfactions. We look forward to serving youagain.

It was grate to serve you and we look forward to seeing you again. Many thanks for your kind words.

We are very sorry about the WIFI issue. We have a reliable WIFI so we are not sure if the problem was configuration on your device or with our WIFI which has be sustainably reliable over the years with a 98% reliability. We will look into it further and make sure that other guests do not experience the same. Thank you for the opportunity to serve you. We pray that you would visit again