Estimada Sandra: Muchas gracias por sus amables comentarios. Lamentamos mucho no haber cubierto sus expectativas en cuanto a los alimentos por favor, no dude en hacernos saber sus amables sugerencias.Saludos cordiales,

Dear Joseph: Thank you for sharing your kind comments. We really look forward to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Elisabeth: We have read with sadness your comments about your recent experience. Could you please provide further details regarding your recent stay?

Estimada Maria Vanessa: Muchas gracias por compartirnos sus apreciables comentarios. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano. Atentamente La Gerencia.

Dear Ricky: Thank you very much for sharing your kind comments with us. We really look forward to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Cesar: Thank you for your kind feedback. This allow us to offer a better service to you and the other guests. Warm regards,

Dear Christopher: Thank you for sharing your kind comments with us. We really look forward to be at your service again during your futute trips to Cancun and the Mexican Caribbean. Warm regards,

It seems there were some unusual shorcommings at our end. We would like to learn more from your experience. Could you please provide further details of your stay to socialmedia.kgpc@krystal-hotels.com? Recieve our apologies and our apreciation in advance. Warm regards,

Mr. Ruben, first of all let us thank you for share with us your feedback, your comments regarding our coworkers service are going to be share with them.At the other hand you may be sure we are going to improve what is need, since we have not change our liquor in bars and high quality is still provided to our guests as is deserve.We hope to welcoming you back in a near future here, your home away form home.

Estimado Yuliot: Muchas gracias por compartirnos sus apreciables comentarios. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Cairbe Mexicano. Atentamente.

Dear Mr. Carlos, thnak you so much for share your comments with us.We have identified the point which needs improvements of our registrations process, we are sorry that, even when we had the chance to be in touch with you during your stay and you mentioned your experience was good (excepting for the welcoming), you decided to rating us under terrible.We hope to welcoming you again in a near future here, your home away from home.

Dear Miss Kelly, thank you for sahiring your comments with us, we are really sorry we couldnt acheive your expectations.In regard of the services you prepaid when booking your room, those were under all inclusive regarding food and beverages services, nonetheless there is a premium section in the hotel called Altitude, which is an extended version of the all inclusive (aditionals like only adults pool; access to the Altitude Lobby with privated Concierge and a la carte breakfast), due to the add services, we invite all our guest to up grade their services, but even if our guests decides to do not paid for the up grade, all meals and drinks are included in the prepaid services. We really thank you have decided to up grade your services. Regarding the booking for restaurants, this is in order to offer high level of service at our restaurants to our guests, since our restaurants offer a "good dinning experience" service.You may be sure your comments are going to be used in order to improve what is needed and we hope to welcoming you in a near future here, your home away from home.

Dear Mr. Jatirah,Thank you so much for share your comments with us. In regard to the elevators service, we have a maintenance program for our 4 elevators, touching 1 by time and having the other 3 at our guest disposal.At the other hand, we are glad you let us know you have enjoyed your stay with us.We really hope to welcoming you back in a near future here, you home away from home.

Dear Mr. Cardenas.Thank you so much for sharing your kind comments with us, we are really sorry the experiencie youve went trhu when checked in, you may be sure we are going to improve what is needed, at the other hand we are glad you mention everything else was prefect with your stay, we really hope to welcoming you in a near future.

We would like to learn more from your recent experience with us. We really hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Estimado Angel, agradecemos enormemente el tiempo que se ha tomado en compartirnos sus comentarios, nos sentimos felices de saber que nuestros colaboradores excedieron sus expectativas.Tenga por seguro que su retroalimentación es tomada en cuenta y nos sirve para establecer nuestros planes de mejora continua, deseamos nos brinde la oportunidad de servirle nuevamente en el futuro y así pueda confirmar las mejoras establecidas.Con sincero agradecimiento

Estimado Eliezer,Agradecemos su preferencia y su evaluación, valoramos todo lo que vivió en nuestro hotel, nos llena de orgullo saber que disfruto su estancia. Nos encantaría en un futuro poder contar con su preferencia y volver a servirles. Vuelvan pronto a casa.¡Deseamos que tenga un magnífico día!Saludos. Gerencia General

Muchas gracias por compartirnos su retroaliementación. Vamos a tomar en cuenta sus comentarios para mejorar en lo posible. En cuanto al concepto del restaurante Grill es una parrilla no steakhouse como tal pero lo tomaremos en cuenta. Saludos cordiales,

Thank you for sharing your kind comments with us. We really hope to have the opportunity of being your hosts back again soon. Warm regards,

Dear Iram: Thank you for sharing your detailed experience with us. Your feedback is very valuables for us since it allows us to have the oportunity of improving on a daily basis. We apologize for the details that you have mentioned regarding the room and we will adress them immediately with the areas in charge in order to avoid this to happen again in the future. We are also sharing your kind comments with the Vacation Club. We always hoped that you enjoy our atentions and that you have memorable experiencies. We are at your service and would love to have the opportunity of hosts you back again soon. Warm regards,

Estimada Alicia: Muchas gracias por compartirnos sus amables comentarios. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano. Atentamente

Dear Pedro,We appreciate your preference and your kind comments, we value everything you experienced with our staff and we are proud to know that you enjoyed your stay. We would love to have your preference again in the future, we are at your service.Have a great day!Warm Redards. General Management

Lamentamos que haya tenido esta percepción. El horario de entrega de la habitación se puede adelantar siempre y cuando haya disponibilidad por ello es necesario solicitarlo previamente para podernos anticipar a su llegada. En cuanto a la actitud del Bartender vamos a revisarlo con nuestro jefe de bares. Nuestro personal de cocina se esfuerza por ofrecer opciones variadas durante su estancia, sabemos que es dificil complacer todos los gustos pero tomamos su retroalimentación para mejorar y esperamos tener el honor de estar a su servicio nuevamente pronto.

Gracias por calificar nuestro hotel en esta plataforma. Esperamos tener el honor de volver a ser sus anfitriones en algún futuro viaje a Cancún. Atentamente

Estimado Leobardo,Agradecemos su preferencia, sus comentarios son muy valiosos y los estamos compartiendo a nuestra Dirección de Alimentos y Bebidas, deseamos nos de la oportunidad de superar sus expectativas en un futuro.Le deseamos el mejor de los días.Atentamente Gerencia General

Dear Christian: Thank you for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your review with us. Hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean.Warm regards.

Muchas gracias por compartirnos su calificación. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano.

Thank you very much for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your kind comments. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Qunshayla: Thank you for letting us know your opinion of your recent stay with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Estimada Srita. Carmona: Dando seguimiento a su reseña que amablemente nos comparte hemos revisado lo ocurrido durante su estancia y hemos corroborado que si le fue colocada una amenidad a su llegada. En cuanto al inconveniente de su habitación, tenemos conocimiento de que fue inmediatamente atentendido para entregarles una habitación diferente y apropiada. En cuanto al tema del aspecto de la propiedad constantemente nuestro equipo de mantenimiento labora para poder abordar todas las necesidades que la propiedad requiere. Referente a las reservaciones en restaurantes estas deben ser realizadas con anticipación en caso contrario aplica una línea de espera a su llegada al restaurante. Agradecemos de antemano su comprensión y esperemos que en algún punto nos de una nueva oportunidad de poder servirle durante sus vacaciones como usted se merece. Atentamente

Thank you for sharing your kind comments.We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Thank you for sharing your kind comments with us. We really hope to have the opportunity of being your hosts backa again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your feedback we will share your kind comments with our staff. in order to improve our check in. Warm regards,

Muchas gracias por compartirnos sus apreciables comentarios. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano. Atentamente.

Dear Ms. Ting: Thank you for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Bryant: Thank you for reviewing our property. We really look forward to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

We apologize if there were shortcommings at our end. We want to know more about your recent stay. Please do not hesitate to socialmedia.kgpc@krystal-hotels.com

Thank you for reviewing us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Dear Gerardo: Thank you very much for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards.

Thank you for reviewing our hotel. We would like to learn more from your recent vacation. Please contact us to socialmedia.kgpc@krystal-hotels.com so we can follow up.

We read with great sadness your review. We can only offer our apologies and hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Samuel: Thank you for letting us know. We apologize if there were shortcommings at our end. We really hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean.

Dear Francisco: We really your kind review regarding your recent stay with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Thelma:Thank you for sharing your kind review with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Esperamos que haya disfrutado de su reciente estancia con nosotros. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano. Atentamente

Gracias por calificar nuestra propiedad. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano.

Dear McCartney, thank you for sharing your feedback. The safety and well-being of our guests are our utmost priority, and we are genuinely concerned about the situation you experienced. We are currently investigating this matter urgently and will be taking immediate action to address any issues with the elevator's functionality.Please rest assured that we work with an external enterprise that provides constant maintenance to our elevators to prevent such incidents from occurring. Your safety is of paramount importance to us.If there is anything else we can assist you with, please do not hesitate to reach out to us.Kind regards,