I love this place! Food was amazing!
Very familiar we had son much fun at the water park.
Ana Patricia Morales
เข้าพัก 4 คืน, มิถุนายน 2025
6/10
It was okay decent for the price
Leonel
เข้าพัก 4 คืน, มิถุนายน 2025
10/10
Friendly staff and excellent service.
Jackie
เข้าพัก 5 คืน, มิถุนายน 2025
10/10
Great property with great staff. The food was wonderful, a lot of variety. I would stay here again.
Darcie Ann
เข้าพัก 5 คืน, มิถุนายน 2025
10/10
Everything is really good!
Yasmin Damasio
เข้าพัก 4 คืน, มิถุนายน 2025
8/10
Beautiful property not enough activities during the week
Latasha
เข้าพัก 3 คืน, มิถุนายน 2025
10/10
Definitely enjoyed my stay, The staff were great, Drinks were great! well relaxed! My room was very beautiful I cant wait to go back!
Alisha
เข้าพัก 3 คืน, มิถุนายน 2025
8/10
Check out time is at 12pm, this also means you. I longer have access to the restaurants, food and drinks. Other hotels will give you restaurant vouchers until you leave hotel for your flight. This really surprises me.
Thang anh
เข้าพัก 5 คืน, มิถุนายน 2025
8/10
No
Tara
เข้าพัก 5 คืน, มิถุนายน 2025
2/10
Ether no towels no refills on conditioner, shower gel and on drinks . Promise a surprise for our aniversity that never hapend. buffets always the same thing. Harly no entertainment
Blanca
เข้าพัก 5 คืน, มิถุนายน 2025
10/10
The hotel is really good
This is our second time there and we really enjoy it.
Rafael
เข้าพัก 9 คืน, มิถุนายน 2025
10/10
La atención de los trabajadores excelente y el buffet de alta calidad
Katherine De Jesús Munoz
เข้าพัก 3 คืน, มิถุนายน 2025
6/10
The food overall at all the restaurants was pathetic. Other than breakfast, nothing else was good. All head chefs in the restaurants need to go back to culinary school to learn their craft. The food quality needed a huge uplift given that this is a Hilton property. The beach wasnt good either. The only two things that were good was the pool and the people that provided the service.
Ripple
เข้าพัก 4 คืน, มิถุนายน 2025
4/10
The beach on that side of the coast is dark and dirty compared to the hotel zone closer to Cancún, where the water is crystal clear and the beach doesn’t have as much seaweed. It was sad to see that no one used the beach in front of the hotel due to those conditions. Next time, I’ll choose a different hotel in the hotel zone, closer to Cancún, around the Playa Delfines area.
Aside from that, the staff is very kind, hardworking, and offers personalized service to guests — they truly have a wonderful team in that regard. I also felt that the hotel was missing a proper bar or nightclub. They only have two limited bars — one outside and one in the lobby — which were a bit boring and only suitable for drinking. If you wanted a livelier night, you had to go outside the hotel.
Freddy
เข้าพัก 4 คืน, มิถุนายน 2025
10/10
Todo estuvo muy bien excelente
Jose Adalberto Rodríguez
เข้าพัก 4 คืน, มิถุนายน 2025
6/10
Our stay was good. They need to deal with the bathroom situation. Bathroom made of all glass so there’s no privacy. And the lack of entertainment. They need way better entertainment. Food was ok. Typical resort food.
Mariana
เข้าพัก 7 คืน, มิถุนายน 2025
6/10
Lack of entertainment.
Away from entertainment
Horrible beach
Jacuzzi/hot tub jets doesn't work at all
Beer is look warm at best. Lobby bar refrigerator door os broken so the beer in the lobby bar is warm
Marcio Geraldo Vieira
เข้าพัก 7 คืน, มิถุนายน 2025
10/10
Me gustaron todas las facilidades y el trato del personal fue un 100%. No me gusto que permiten que los huéspedes saquen los platos sucios y comidas al pasillo para ser recogidos.
lourdes
เข้าพัก 5 คืน, มิถุนายน 2025
10/10
A very kid friendly hotel. We enjoyed
Maria
เข้าพัก 5 คืน, มิถุนายน 2025
10/10
We Will definitely go again with all family😊
Ahmad Bilal
เข้าพัก 4 คืน, มิถุนายน 2025
8/10
I wish the two swimming pools on both ends had a sidewalk connecting them. Walking through the beach or the lobby to go to either side was inconvenient.
Everything else was good.
Jongyon
เข้าพัก 3 คืน, มิถุนายน 2025
10/10
Best Hilton I've ever stayed at. Amazing in every way. Do yourself a favor and book asap. :)
Albert
เข้าพัก 5 คืน, มิถุนายน 2025
4/10
My partner and I have been to the Hilton 4 years in a row. This year we were leaving very disappointed and will have us looking at other resort options moving forward.
1) We had issues upon arrival with no tissues and empty bottles of body wash, shampoo. We told the staff and they brought us conditioner and body lotion. They called us that same night at 12AM when we were sleeping saying they noticed they delivered the wrong bottles and could attend now to deliver the correct ones
2) Unlike the other 3 years we were given conncecting rooms. We could hear all the noise from the groups in the adjacent rooms. We had to request new rooms as they were so loud
3) My partner was served raw/under cooked fish at Auma which we sent back. Manager came over to apologise but nothing else was offered/gestured
4) AC in new room did not work. Sent a maintance crew twice to our room before being switched to new another room
5) Eating at Vela buffet. I ordered an apple juice, took a sip, and pulled a long hair from my mouth that was still partially in the glass. I then also noticed there was an old peice of spinach on the outside of my glass.
6) Pool needs maintance. Tiles were chipping from inside the pool and a child could easily have swallowed the tile
Needless to say our experience was not great this time. I feel like this is the same for others as we overheard other families in the pool expressing how they to stayed at the hilton for several years and this years service declined
Gabriel
เข้าพัก 6 คืน, มิถุนายน 2025
10/10
Everything was excellent. The food was excellent. The service was excellent and it was very clean.