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"Very nice clean place. Wonderful, friendly people! Bed comfy but pillows not so great is the only downside!"

"Despite the fantastic view and being an updated older building, the king suite we were Upgraded to was less than fancy or clean. The room sloped towards the bathroom and the finishes were old and worn. The bed was not comfortable and the bathroom was not cleaned well, hair just swept behind the door. And the whole building just smelled “old”. On a positive note, the restaurant was outstanding….from the atmosphere to the service to the food, best meal out we have had in ages."

"Good breakfast and quiet at night."

"Beautiful view"

"The toilets are too low. We have knee and hip problems, my husband has had one hip and one knee replaced. It would be an immense help if there were arms attached to the wall behind the toilet wall that could be moved down when people needed them. Also showers only with zero barriers would help. This problem is not only a Grand hotel problem, it’s across the industry."

"The room was clean, spacious and nice. Free parking. Big tv in the room. Only thing to improve on would be the check in process. Would be difficult if I didn’t have a Canadian phone number and data. Other than that, everything was great and would stay here again. Location on the highway outside of the downtown also."

"The Painted Turtle was a good accommodation choice for my stay in Nanaimo. The location was convenient and the availability of cooking facilities was a plus."

"No heat in the room and door didn’t close properly"

"I enjoyed 4 wonderful nights and it was restful. Any future return and i will happily return."