4/10 แย่
Karen
เดินทางกับครอบครัว
16 มิ.ย. 2024
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Nice space, but is something goes wrong, it's a pain to get it rectified. No one is on site, everything was dealt through WhatsApp chat. We stayed in the family suite located on the 7th floor of the building (main reception is on the 2nd floor). Two issues came up during our stay. 1) access to the room is through an app that continuously failed on us. After a long day of sightseeing we were subjected to an Amazing Race type scavenger hunt, running up and down floors several times, opening various lock boxes (wrong lock box codes were continuously given) in order for us to get a physical key card to open our room (it took us about an hour). During this time the property manager refused to answer our phone calls, but chose to communicate through chat. 2) Room was not serviced even though we put out a sign to say to. Came back to our room after walking in hot weather all day, with no clean towels available, and was told by management they would change our towels the next day. After numerous back-and-forth chats with the property manager they agreed to allow us into an empty cleaned room to take the towels from there (we got 2 towels.. we were a party of 3...). Frustrating part is you're dealing with multiple property managers so you constantly have to give your reservation number and repeat your issue. Again, if nothing goes wrong, it's fine. But best of luck if something does - it's a horrible and frustrating experience. Would not recommend staying here.
Karen
เข้าพัก 4 คืน, มิถุนายน 2024