Dear Ianny,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally warm, caring, and professional has been our "signature," building our reputation over the years since our opening in 1958.Therefore, knowing you could find those values within our different teams is a strong token of motivation and our greatest reward.Be assured that we did not miss sharing your kind attention with our housekeeping staff in order to thank all of them on your behalf.We took note of your concern regarding our breakfast-included options. The hot food dishes are indeed part of this offer, and we would like to deeply apologise for this misunderstanding.Hoping to have the opportunity to welcome you back and make it right for you with special attention.Sincerely,Mr. Jan NIELSENManaging Director

Dear Shunsuke,Thank you for sharing your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your moment among us.All our dedicated teams already look forward to welcoming you back for another Belgian journey with us.Sincerely,Mr. Jan NIELSENManaging Director

Dear Maria,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.Located in the historical heart of Brussels, a stone's throw from the iconic Grand'Place, our establishment is indeed perfect for discovering the city easily by foot.Since 1958, we have strived to offer a tailored service that is naturally caring, warm, and professional in order for all our guests to feel this famous "home away from home" sensation.All our dedicated teams already look forward to welcoming you back and continuing this exploration together.Sincerely,Mr. Jan NIELSENManaging Director

Dear Mrs. Carol Salas,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you enjoyed your moment among us.Ideally located in the historical heart of Brussels, a stone's throw from the iconic Grand'Place, our establishment is indeed perfect for discovering the city easily by foot.All our dedicated teams already look forward to welcoming you back and continuing this exploration together.Sincerely,Mr. Jan NIELSENManaging Director

Dear Jeffrey,Thank you very much for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to read that you had a lovely time among us.Offering a tailored service that is naturally caring, warm, and professional has been our "signature," building our reputation over the years since our opening in 1958.Therefore, knowing you could find this mindset within our different teams is a strong token of motivation for all of us and our greatest reward.Looking forward to welcoming you back and enjoying another delicious breakfast with us at the Bocconi ristorante.Sincerely,Mr. Jan NIELSENManaging Director

Dear Stephanie,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally warm, caring, and professional has been our "signature," building our reputation over the years since our opening in 1958.Therefore, knowing that you could find this mindset within our teams is a strong token of motivation for all of us and our greatest reward.Hoping to have the opportunity to welcome you back and continue your Belgian journey together.Sincerely,Mr. Jan NIELSENManaging Director

Dear Cristina,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your moment with us.All our dedicated teams already look forward to welcoming you back for another Belgian journey.Sincerely,Mr. Jan NIELSENManaging Director

Dear Luis,Thank you for sharing your review following your journey at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your experience with us.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

Dear Susanne,Thank you for taking the time to share your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey among us, and be assured that we did not miss sharing it, as it is a very strong token of motivation and our greatest reward.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

Dear Nicholas,Thank you for taking the time to share your review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your moment among us.All our dedicated teams already look forward to welcoming you back with great pleasure, and we wish you all the best for this New Year 2024.Sincerely,Mr. Jan NIELSENManaging Director

Dear Michelle,Thank you very much for taking the time to share your feedback following your journey at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally caring, helpful, and professional has been part of our fundamental values, building our reputation over the years since our opening in 1958.Therefore, we are delighted that you could find those qualities within our teams.Ideally located in the historical heart of the city, a stone's throw from the iconic Grand Place, our establishment is indeed perfect for enjoying the Christmas market of Brussels in the best way.Hoping to have the opportunity to welcome you back for this festive season as well as any other occasion.Sincerely,Mr. Jan NIELSENManaging Director

Dear Michelle,Thank you for taking the time to share your experience following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey during the Christmas season among us.Offering a tailored service that is naturally caring, helpful, and professional has been part of our fundamental values since our opening in 1958.Therefore, knowing you could feel those qualities within our different teams is a very strong source of motivation for all of us and our greatest reward.Looking forward to welcoming you back with great pleasure, and we wish you all the best for this New Year 2024.Sincerely,Mr. Jan NIELSENManaging Director

Dear Guest,Thank you for taking the time to share your review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your moment among us.All our dedicated teams already look forward to welcoming you back with great pleasure, and we wish you all the best for this New Year 2024.Sincerely,Mr. Jan NIELSENManaging Director

Dear Victor,Thank you very much for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to read that you fully enjoyed your Belgium journey with us.Offering a tailored service that is naturally caring, helpful, and professional has been our "signature", building our reputation over the years since our opening in 1958.Therefore, knowing you could find those qualities within our different teams is a very strong token of motivation for all of us and our greatest reward.Be assured that we did not miss the opportunity to share your kind attention with Haluk and Gohanna in order to thank them on your behalf.Both are indeed true gems and real assets for our establishment.Looking forward to welcoming you back with great pleasure, and we wish you all the best for this New Year 2024.Sincerely,Mr. Jan NIELSENManaging Director

Dear Jessica,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey among us.Ideally located in the historical heart of the city, a stone's throw from the iconic Grand Place, our establishment is indeed perfect for discovering the city easily by foot.All our dedicated teams already look forward to welcoming you back and continuing your exploration together.Sincerely,Mr. Jan NIELSENManaging Director

Dear Susan,Thank you very much for taking the time to share your positive review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey among us.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

Dear Neville,Thank you for sharing your review following your journey at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your experience with us.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

Dear John,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally caring, helpful, and professional has been part of our fundamental values since our opening in 1958.Therefore, we are delighted that you could find this mindset among our teams.Looking forward to welcoming you back in the best way possible with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

Dear Stephen,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco forte Hotel.Each one of them is valuable and allows us to improve our services day after day.Unfortunately, it seems that we could not meet all your expectations.Our Quality & Training Manager, Mr. Nicolas LERMUSIAUX, will contact you shortly if you wish to share more information in order to take action accordingly.Hoping to have the opportunity to welcome you back in the best way possible.Sincerely,Mr. Jan NIELSENManaging Director

Dear Amano,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your moment with us.All our dedicated teams already look forward to welcoming you back for another journey in Belgium among us.Sincerely,Mr. Jan NIELSENManaging Director

Dear Mr. Nazaret,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your moment with us.All our dedicated teams already look forward to welcoming you back for another journey in Belgium among us.Sincerely,Mr. Jan NIELSENManaging Director

Dear Tuan,Thank you very much for taking the time to share your experience following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally caring, helpful and professional has been part of our fundamental values since our opening in 1958.Therefore, reading that you have been sensitive to this mindset is a real satisfaction for us.We are currently seeking a high-quality solution in order to provide a Coffee & Tea facility in each of our guest rooms.In the meantime, they are available in our Junior suite categories and above or upon guest request as you mentioned.All our dedicated teams already look forward to welcome you back among us with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

Dear Yumi,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to read that you enjoyed your moment among us.Since our opening in 1958, we have strived to offer the best service in the city, a service that is naturally caring, helpful, and professional.Therefore, it is a true satisfaction for us that you could feel this mindset.Be assured that we did not miss sharing your kind words with our teams, as it is a very strong token of motivation and our greatest reward.Looking forward to welcoming you back for another journey in Brussels among us.Sincerely,Mr. Jan NIELSENManaging Director

Cher Patrick,Merci d'avoir pris le temps de partager votre expérience suite à votre séjour à l'Hôtel Amigo Brussels, a Rocco Forte Hotel.Nous sommes ravis qui vous ayez passé un sublime moment parmi nous.En espérant vous revoir très bientôt au sein de notre établissement.Bien à vous,Mr. Jan NIELSENManaging Director

Dear Mrs. Susan Arab,Thank you for taking the time to share your experience following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your time among us.Offering a service that is naturally kind, caring, and professional has been part of our fundamental values since our opening in 1958.Therefore, knowing that you have been sensitive to this mindset is a strong token of motivation and our greatest reward.All our dedicated teams already look forward to welcoming you back for another top-notch journey with us.Sincerely,Mr. Jan NIELSENManaging Director

Dear Mr. Lior Gendelman,We are deeply sorry for the misunderstanding that occurred this weekend. Due to our reservations department being unavailable at this time, the proper process of decision-making could not be applied.It is of course natural that, following the tragic events happening in Israel, force majeure applies.Consequentially, our reservations have already been informed to refund the total amount of your booking.Be assured that being able to understand special situations and being flexible accordingly is part of our fundamental values.Once again, we would like to apologise for this inconvenience, and we wish you all the best in these difficult times.Hoping to have the opportunity to welcome you back as soon as possible to our property.Sincerely,Mr. Nicolas LERMUSIAUXQuality & Training Manager

Dear James,Thank you for your loyalty and for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you continue to enjoy your Brussels journeys among us.Offering a service that is naturally kind, caring, and professional has been our "signature" since our opening in 1958.Therefore, it is always a pleasure for us to know when our guests are sensitive to this mindset.All our dedicated teams already look forward to welcoming you back once again to your home away from home.Sincerely,Mr. Jan NIELSENManaging Director

Dear Luis R.,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your Belgian journey with us.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

Dear Roberto,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.Each one of them is valuable and allows us to improve our service day after day.Since our opening in 1958, we have strived to offer the best service possible to our guests. A personalised service with attention to details and a natural kindness.Even though we benefit from the charm of our iconic and historical building, challenges come with it.Be assured that we will continue our actions to improve our guest experience and comfort.We are currently renovating our bar completely; a refurbishment of our guest bathrooms has already started, as have many other projects on this path.Hoping to have the opportunity to welcome you back and enjoy those new facilities in the future.Sincerely,Mr. Jan NIELSENManaging Director

Dear Kazuya,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.It is a pleasure to see that you enjoyed your journey with us.All our dedicated teams already look forward to welcoming you back in the best way possible.Sincerely,Mr. Jan NIELSENManaging Director

Dear Kristen,Thank you for taking the time to share your constructive feedback following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Each one of them is valuable and allows us to continuously improve our guest experience day after day.Offering a service that is naturally kind, caring, and professional has been part of our fundamental values since our opening in 1958.Therefore, knowing that you have been sensitive to this mindset is a strong token of motivation for all of us.We are currently renovating our bar entirely in order to offer our guests an all-new, exciting concept (opening in mid-October 2023).Our restaurant will receive some updates next year as well.Our guest bathrooms will also be refurbished step by step to add a walk-in shower and more comfort.Hoping to have the opportunity to welcome you back and enjoy those new facilities very shortly.Sincerely,Mr. Jan NIELSENManaging Director

Dear Myrthia,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your Belgian journey among us.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

Dear Jaime,Thank you very much for taking the time to share your feedback following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a service that is naturally caring, individual, and professional has been part of our fundamental values since our opening in 1958.Therefore, reading that you have been sensitive to this mindset is a very strong token of motivation for all of us and our greatest reward.Hoping to have the opportunity to welcome you back soon and keep going this "extra mile" together.Sincerely,Mr. Jan NIELSENManaging Director

Dear Hidenori,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.It is a great pleasure to see that you fully enjoyed your Belgian journey among us.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

Dear Hiroyasu,Thank you for taking the time to share your feedback following your stay at the Amigo Hotel Brussels, a Rocco Forte Hotel.We are delighted that you enjoyed your Belgian journey among us.Offering a service that is naturally caring and professional has been our "signature" since our opening in 1958.Therefore, it is a true token of motivation for all of us and our greatest reward to read about your sensitivity to this mindset.All our dedicated teams already look forward to welcoming you back for another experience in the heart of Brussels.Sincerely,Mr. Jan NIELSENManaging Director

Dear Edward,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.It is a great pleasure to see that you fully enjoyed your Belgian journey among us.All our dedicated teams already look forward to welcoming you back for another wonderful stay at our property.Sincerely,Mr. Jan NIELSENManaging Director

Dear Uldis,Thank you for taking the time to share your feedback following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your experience and your moment in Brussels.Be assured that your satisfaction is a strong token of motivation for all of us and our greatest reward.All our dedicated teams already look forward to welcoming you back for another Belgian journey among us.Sincerely,Mr. Jan NIELSENManaging Director

Dear Leslie-Ann,Thank you for taking the time to share your wonderful feedback following your recent stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your Belgian journey among us.Offering a service that is naturally caring, helpful, and professional has been our "signature" since our opening in 1958.Therefore, knowing that you have been sensitive to this mindset is a great satisfaction for us.Be assured that we did not miss the opportunity to share your kind words and personally thank Madel on your behalf. She is indeed a true asset to our establishment.All our dedicated teams already look forward to welcoming you back for perhaps a longer stay with us.Sincerely,Mr. Jan NIELSENManaging Director

Dear Yu,Thank you for taking the time to share your feedback following your stay among us.Each guest's feedback is valuable and allows us to continually improve our guest experience.We are deeply sorry for the draining issue that occurred, and we understand that it is not pleasant to change rooms in the middle of a stay.We would also like to apologise for the misunderstanding while offering you two rooms as a solution for this inconvenience. Indeed, having two separate rooms instead of one Junior Suite could be considered more comfortable. However, the matter of price should not be the main concerned rather than your full satisfaction.Hoping to have the opportunity to welcome you back in the best way and reach your rightful expectations.Sincerely,Mr. Jan NIELSENManaging Director

Dear Dylan,Thank you very much for sharing your pleasant review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey among us.Offering a service that is naturally caring and professional at the same time has been our "signature" since our opening in 1958.Therefore, reading that you have been sensitive to this mindset is a great satisfaction for us.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

Dear Meckel,Thank you for sharing your review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Each guest's feedback is valuable and allows us to improve our guest experience day after day.We are sorry to see that your stay among us apparently did not fully meet all your expectations.Please do not hesitate to reach out to our Quality & Training Manager, Mr. Nicolas LERMUSIAUX, if you would like to share more details with him.Hoping to have the opportunity to welcome you back and offer you the best "Amigo" experience.Sincerely,Mr. Jan NIELSENManaging Director

Dear Mr. Jae Young,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your moment among us.All our dedicated team already look forward to welcome you back soon.Sincerely,Mr. Jan NIELSENManaging Director

Dear Arnaud,Thank you for sharing your review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.It is a real pleasure for us to see that you fully enjoyed your experience among us.All our dedicated team already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

Dear Eduardo,Thank you very much for sharing your positive review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your Belgian journey among us.All our dedicated team hope to have the opportunity to welcome you back soon.Sincerely,Mr. Jan NIELSENManaging Director

Dear Stanley,Thank you very much for taking the time to share your feedback following your stay at the Hotel Amigo, a Rocco Forte Hotel.Your kind words are a very strong token of motivation and our greatest reward for all of us.We did not miss the opportunity to thank our fabulous concierge team on your behalf.Already looking forward to welcoming you back for another wonderful journey among us.Sincerely,Mr. Jan NIELSENManaging Director

Dear Kaj,Thank you for sharing your positive review following your experience at the Hotel Amigo, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your Belgian journey among us.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

Dear John,Thank you very much for sharing your positive review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your Belgian journey among us.All our dedicated team members already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

Dear Norman,Thank you very much for taking the time to share your feedback following your stay at the Hotel Amigo, a Rocco Forte Hotel.Your kind words are a very strong token of motivation and our greatest reward for all of us.Offering a service that is naturally caring and professional has been our signature since our opening in 1958.We will not miss the opportunity to share it and thank our teams on your behalf. Already looking forward to welcoming you back for another unforgettable journey.Sincerely,Mr. Jan NIELSENManaging Director

Dear Guest,Thank you for sharing your positive review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.It is a real pleasure for us to see that you fully enjoyed your moment among us.All our dedicated team members already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

Dear Norman,Thank you for taking the time to share your experience following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Ideally located a stone's throw from the iconic Grand' Place, our establishment is indeed perfect to discover it easily by foot.Thanks to our amazing team, composed of four Gold Key concierges, you will know all the secrets and hidden places of the city.Looking forward to welcoming you back and continuing your exploration among us.Sincerely,Mr. Jan NIELSENManaging Director