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"The room was lovely, staff were incredibly friendly and helpful, my only note is if arriving before check-in, they share a “lobby” restroom with the restaurant next door. It’s accessible via the hotel elevator but not an ideal spot to freshen up after a flight. We slept amazing, street noise was minimal with the windows shut and having a small balcony was such a cool surprise. Would absolutely stay here again! So close to Times Square but definitely a quieter street compared to others nearby. "

"We just finished our 2-night stay at Casablanca Hotel and this will be the only hotel we ever stay in NYC again. I booked it based on reviews and short walking distance to Theater Distance, but ended up feeling like this was “home” for our stay. The staff are top notch and so welcoming. And the room was very comfortable with a large, full size bathroom with soaking tub. A wonderful surprise after experiencing tiny hotel bathrooms at other NYC hotels. The included continental breakfast had...

"The internet was good, staff were friendly and helpful, and it was easy to control the temperature in the room "

"My sisters and I stayed at CIVILIAN during a recent girls weekend. The hotel is very conveniently located near Times Square and the Theater District, with plenty of restaurants nearby. The staff was friendly and accommodating, and the room was spacious by New York standards! I would stay here again."

"I would definitely stay here again. The staff were very friendly through out that entire stay. "

"No issues at all. "

"The house keeper, named Emie, is Chinese American. She is the most wonderful hotel house keeper who we ever meet. She loves her job and perform well in all her duty. On top of those, her customer services relationship (CSR) is perfect, not only with us though with all other guests, as we had seen. The hotel is located at the best location and all services are excellent. Concierge service helped us dealing with Airport Limousine driver who is also excellent. We will be delighted to stay at...

"Spacious room,friendly staff ,great access to shows & restaurants "

"Great modern hotel in a very good location. Elvis and Fannie were super helpful. "

"Clean room "

"This location is in a prime location, close to everything we needed! The staff was very courteous including our cleaning lady. We will stay here again!"

"Check out very bad. Lilly was rude and unprofessional. She is not well trained for that position "

"lovely hotel, delightful staff, beautiful pool."

"Property exceeded expectations "

"Great room and exceptional Service. "

"Great staff, very friendly and accommodating. "

"This place had a beautiful view of the city. My time in the actual room was rather limited. The issue i had with this hotel was that even though i had the privacy sign on the door the room was entered twice while we were not there. We informed one staff member that we didn't want them to clean the room. However someone came back after we left and moved many of our things around while we were out. There was also no hospitality shown when we were trying to rebook due to flight cancelation. We...

"Comfortable clean , room. Lots of storage space. Amazing staff. "

"Excellent hotel. Highly recommend. Staff very knowledgeable and helpful. Great locale, ez access to many NYC highlights. Will return. "