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"Poor communication and no transparency on what amenities are present in the room No actual physical reception Amenities in room in poor condition Employee "receiving" clients was literally wearing shorts and flip-flops "

"nice property on the center of the city can move to any part of the city very quickly and easily "

"We stayed in a family room. All was OK but the door lock prevented us exiting the room as we tried to check out! We had to exit by unbolting the double door."

"Nice staff and food "

"Great hotel, check in was easy. The gym was great, pool was busy! Dinner was nice (Seabass), I chose to eat in the bar. Very peaceful location, I'd definately stay there again if I was ever in the area. "

"Staff, room comfort"

"Nice quiet location in own grounds. Room very comfortable, good shower. Evening meal was excellent."

"A lovely stay very comfortable bed and room clean , downside low pressure for shower "

"It is exactly the sort of place you think it's going to be a hairs breadth the right side of ok. Nothing more, nothing less."

"Very clean, staff couldn't of been more helpful and were great with my little boy, would definitely stay again"

"Airport very close. Nice pool with sauna, steam room and hot tub. Very friendly, hardworking staff, finished off with an amazing breakfast. "

"Perfect stay in a beautiful area, friendly staff and our room was modern and clean. Would definitely recommend and will be back for sure ."

"This hotel is an excellent choice for people wishing to stay on the east side of Norwich. The hotel is conveniently located close to the main link roads.The staff are helpful and efficient. The rooms are to the usual Premier Inn standard so you know what to expect. I found the bedroom to be comfortable and very quiet, so yes, I did get a good night's sleep every night. The breakfast is served in the adjacent Brewers Fayre restaurant. I had the full cooked breakfast and it was very good."

"All staff especially Mark Hodges, the duty manager were great, friendly and very helpful. The service was wonderful."

"Room very clean and comfortable, polite staff, good gym"

"Everything good. Stayed for 2 nights. Heating was off on second night so made the room very cold in November. Would stay again if room was warm"