Hi Francis, We're delighted to hear that you enjoyed the view from your apartment! It's wonderful to know that you found it brilliant. We hope that the view added to the overall enjoyment of your stay with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We'd love to welcome you back for another memorable stay in the future!Kind Regards,Julben SerranoGeneral Manager

Hi Wai Li, We're glad to hear that you enjoyed the river view and found your stay to be private and quiet. Providing a peaceful environment for our guests is important to us, and we're pleased that you were able to relax and enjoy your time with us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back again soon!Kind Regards,Julben SerranoGeneral Manager

Hi Samantha, Thank you for your perfect rating! We're delighted to hear that you had such a positive experience during your stay. If there's anything specific that contributed to your satisfaction or anything we can do to maintain this level of excellence in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind Regards,Julben SerranoGeneral Manager

Hi Rebecca, We're thrilled to hear that you enjoyed the incredible views during your stay! Thank you for sharing your experience with us. If there's anything else we can assist you with or if you plan to visit again in the future, please feel free to reach out. We look forward to welcoming you back for another memorable stay!Kind Regards,Julben SerranoGeneral Manager

Hi Garry, It sounds like you had a positive experience overall. If you have any specific feedback or if there's anything we can do to make your stay even better, please feel free to let us know. We're here to ensure you have a great stay from start to finish!Kind Regards,Julben SerranoGeneral Manager

Hi Donald, Thank you for your feedback. We appreciate your honesty and value your opinion. We would love to hear more details about your experience to understand how we can improve and better meet your expectations in the future. Please feel free to share any specific concerns or suggestions you may have. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Kind Regards,Julben SerranoGeneral Manager

Hi Gaye, We're thrilled to hear that you enjoyed your stay with us and appreciated the spectacular views from our property. It's always our goal to provide guests with unforgettable experiences, and we're delighted that you found your time with us to be memorable. Should you ever find yourself back in the area, we'd love to welcome you for another stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Kind Regards,Julben SerranoGeneral Manager

Hi Simon, We're delighted to hear that you enjoyed our prime location in the heart of the city, offering beautiful views of both the city and the river. It's fantastic that you found it convenient to explore all the shopping and dining options in the city center, as well as nearby attractions like Southbank and Fortitude Valley. We appreciate your kind feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If you need any assistance or have any questions, please feel free to reach out to us anytime.Kind Regards,Julben SerranoGeneral Manager

Hi Elizabeth, We're thrilled to hear that you had a wonderful experience at our property near the botanical gardens! Thank you for your kind words about the lovely view and clean apartment. We can't wait to welcome you back again for another fantastic stay!Kind Regards,Julben SerranoGeneral Manager

Hi Pam, We're delighted to hear that you enjoyed your spacious room with amazing views! It's great to know that the laundry facilities and nearby shopping added to the convenience of your family stay. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future!Kind Regards,Julben SerranoGeneral Manager

Hi Sooyeon, Thank you for sharing your experience with us, although it's regrettable to learn that your stay at Skytower was marred by a series of unfortunate events.We sincerely apologize for the issues you encountered with the air conditioning from the onset of your stay. It's concerning to hear that despite multiple attempts to address the issue, it took three days to resolve. We understand the discomfort caused by the Brisbane summer heat permeating through the windows early in the morning, and we regret any inconvenience this caused you.Furthermore, we apologize for the disturbance caused by the construction site adjacent to your unit, as well as the difficulties you faced with the hot water supply and water pressure in the bathroom of the replacement room. Your feedback regarding these matters will be shared with our maintenance team for immediate attention and improvement.Your experience falls well below the standard of service we aim to provide, and we understand your disappointment, especially after deliberately choosing Skytower for your two-week stay before returning to Korea. We sincerely apologize for failing to meet your expectations and for any inconvenience caused.Please rest assured that we take your feedback seriously, and we will use it to improve our services and facilities to prevent similar incidents from occurring in the future.Once again, we apologize for the inconveniences you experienced during your stay, and we appreciate your understanding. Should you consider giving us another opportunity in the future, we would welcome the chance to restore your faith in our accommodations and services.Kind Regards,Julben SerranoGeneral Manager

Hi Karen, Thank you for sharing your experience with us. I'm thrilled to hear that you enjoyed the amazing view from the 47th floor and found the accommodation to be clean and reasonably appointed. Your feedback regarding the kitchen utensils is appreciated, and I apologize for any inconvenience this may have caused. We will certainly take your comments into consideration to improve our services for future guests. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back in the future!Kind Regards,Julben SerranoGeneral Manager

Hi Michelle, I'm sincerely sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the TV was not working for two days, and I understand how frustrating that must have been. Additionally, I apologize for the disturbance caused by the construction site next door, especially waking you up at 5:00 am. Your comfort and relaxation are of utmost importance to us, and it's regrettable that we failed to provide you with a peaceful environment. Regarding the small couch, I apologize for any inconvenience it may have caused. Your feedback is valuable to us, and we will use it to address these issues and improve our services for future guests. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We appreciate your understanding and patience.Kind Regards,Julben SerranoGeneral Manager

Thank you!

Thank you!

Hi H Bin Abdul Rashid, You're very welcome! It was our pleasure to have you stay with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Wishing you safe travels and all the best!Kind Regards,Julben SerranoGeneral Manager

Hi Catherine, Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your stay exceptional or if you have any feedback you'd like to share, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future!Kind Regards,Julben SerranoGeneral Manager

Dear Hafizullah Bin Abdul Rashid,Thank you for bringing your concerns to our attention following your recent stay with us. We sincerely apologize for any disappointment or inconvenience caused by the accommodation arrangement.We understand that your expectation for four bathrooms in the two-bedroom, one-bathroom sky-high apartment was not met, and we regret any dissatisfaction this may have caused. While our apartment configurations are clearly outlined in our booking information, we understand that there may have been a misunderstanding, and for this, we apologize.Please be assured that your feedback is valuable to us, and we will take it into consideration as we continually strive to enhance our guest experience. Our aim is always to provide exceptional service and accommodations, and we regret falling short of your expectations on this occasion.If there is anything else we can assist you with, please do not hesitate to contact us directly. Your satisfaction is important to us, and we would welcome the opportunity to address any concerns you may have.Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Kind Regards,Julben SerranoGeneral Manager

Hi Jody, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve or if you'd like to discuss your concerns further, please feel free to reach out to us. We value your input and hope to have the opportunity to make your next stay with us a more positive one.Kind Regards,Julben SerranoGeneral Manager

Thank you!

Hi Jade, Thank you so much for the perfect 5 out of 5 rating! We greatly appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and it's wonderful to know that we were able to meet your expectations.If there is anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to let us know. Your comfort and happiness are paramount to us, and we're always here to assist you in any way we can.We look forward to welcoming you back for another exceptional stay in the future. Thank you once again for choosing our establishment, and until next time, take care!Kind Regards,Julben SerranoGeneral Manager

Hi Carmen, Thank you for taking the time to provide feedback about your recent stay at our property. We appreciate your detailed review and want to express our gratitude for choosing us for your accommodation needs.We are pleased to hear that you found our central location convenient for exploring the city center and Southbank. We apologize for any inconvenience caused by the cleanliness of the couch and the staining issue. Your feedback has been shared with our housekeeping and maintenance teams to ensure that improvements are made promptly.Regarding the bathroom sink height, we understand your concern and will assess the feasibility of adjustments. We are committed to providing a comfortable and enjoyable stay for all our guests.Thank you for bringing the issue with the kettle to our attention. We will address this promptly to ensure that all kitchen amenities meet our high standards of cleanliness.We value your feedback, and it helps us make necessary improvements. If you have any further concerns or if there's anything else you'd like to share, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.Kind Regards,Julben SerranoGeneral Manager

Hi Jae, Thank you for sharing your rating. I'm sorry to hear that your experience was not as expected. If there are specific areas where we can improve or if you have any feedback to provide, please feel free to let us know. We value your input and aim to make the necessary improvements to enhance future stays.Kind Regards,Julben SerranoGeneral Manager

Hi John, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at Brisbane Skytower and that the apartment met your needs perfectly. It's wonderful to know that the location, with its proximity to the train station, ferry terminal, and grocery stores, added to the convenience of your stay.We appreciate your kind words, and we're delighted you loved Brisbane! If there's anything specific you loved about your experience or if you have any preferences for future visits, please feel free to share. We look forward to the opportunity to host you again.Thank you for choosing our accommodation.Kind Regards,Julben SerranoGeneral Manager

Hi Philip, Thank you for your positive feedback! We're delighted to hear that you enjoyed the great location, nice apartment, and good service during your stay.If there's anything specific you loved about your experience or if you have any preferences for future visits, please feel free to share. We appreciate your positive comments and look forward to the opportunity to host you again.Kind Regards,Julben SerranoGeneral Manager

Hi Caroline, Thank you for sharing your feedback about your recent stay. We're glad to hear that overall, you had a good time and found the property clean and well-equipped.We apologize for any inconvenience you experienced with the swimming pool, beds, and pillows. Your comments are important, and we will review these aspects to improve the overall comfort for our guests in the future.If there's anything else you'd like to share or if you have specific preferences for future visits, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to host you again for an even better experience.Kind Regards,Julben SerranoGeneral Manager

Hi Lauren, Thank you for providing your rating and feedback. We're glad to hear that you had an overall positive experience during your stay.If there are any specific areas where we could improve to earn that extra star in the future, please feel free to share your thoughts with us. Your feedback is invaluable to us as we strive to continuously enhance our guests' experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Julben SerranoGeneral Manager

Hi Ken, Thank you for your kind words! We're thrilled to hear that you were very happy with your stay, and we appreciate your positive feedback about our reception. It's wonderful to know that you had a great experience.We're grateful for your recommendation to your family and friends visiting Brisbane. If there's anything specific you loved about your stay or if you have additional comments, please feel free to share.Thank you for choosing us, and we look forward to the pleasure of welcoming you, your family, and friends back in the future.Kind Regards,Julben SerranoGeneral Manager

Hi Meg,Thank you for your feedback from your recent stay, and apologies for any inconvenience caused.Rest assured, the pools are cleaned and chemically tested daily, however, we will share this feedback with our Pool Contractor to ensure the cleanliness and water quality are always maintained.We do hope to welcome you back to Brisbane Skytower again soon.Kind Regards,Nick MoyHotel Manager

Hi Kristin, Thank you for your positive feedback! We're delighted to hear that you found our property new, clean, and conveniently close to everything. It's wonderful that you enjoyed a nice view during your stay.If there's anything specific you loved about your experience or if you have additional comments, please feel free to share.We appreciate your choice to stay with us, and we look forward to the pleasure of welcoming you back for another great stay in the future.Kind Regards,Julben SerranoGeneral Manager

Hi Joel, We're delighted to hear that you enjoyed the breathtaking views both day and night! Our goal is to provide our guests with a memorable experience, and it's wonderful to know that the scenery added to your overall enjoyment. If there's anything specific about the views or your stay that stood out to you, we'd love to hear more about it. Thank you for choosing to stay with us, and we hope to welcome you back for more stunning views in the future.Kind Regards,Julben SerranoGeneral Manager

Hi Ciprian, Thank you for your feedback. We're pleased to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Julben SerranoGeneral Manager

Hi Yang, Thank you for taking the time to rate us with a perfect score of 5 out of 5! We are delighted to learn that your experience with us met or exceeded your expectations.Your positive feedback is immensely rewarding for our team, and it inspires us to continue delivering outstanding service. If there are specific aspects of your stay that stood out and contributed to this excellent rating, we would love to hear more about them.We truly value your patronage and hope to have the pleasure of welcoming you back for another exceptional experience in the future.Kind Regards,Julben SerranoGeneral Manager

Hi Broderick, Thank you so much for giving us a perfect 10 out of 10! We are thrilled to know that you had a fantastic experience at Brisbane Skytower. Providing our guests with excellent service and a comfortable stay is our top priority.If there's anything specific you loved about your stay or any suggestions you might have for us, please feel free to share. Your feedback is invaluable as we strive to consistently deliver exceptional hospitality.We hope to welcome you back to Brisbane Skytower in the future. If you have any upcoming travel plans, don't hesitate to reach out. We look forward to the opportunity to host you again.Kind Regards,Julben SerranoGeneral Manager

Hi Christopher, Thank you so much for giving us a perfect 10 out of 10! We are thrilled to hear that you had a fantastic experience at Brisbane Skytower. Providing our guests with excellent service and a comfortable stay is our top priority.If there's anything specific you loved about your stay or any suggestions you might have for us, please feel free to share. Your feedback is invaluable as we strive to consistently deliver exceptional hospitality.We hope to welcome you back to Brisbane Skytower in the future. If you have any upcoming travel plans, don't hesitate to reach out. We look forward to the opportunity to host you again.Kind Regards,Julben SerranoGeneral Manager

Hi Hyun Ju, Thank you for taking the time to share your positive feedback. We're thrilled to hear that you found the cleaning service to be good, the reception friendly, and the location convenient for calling an Uber. We're also glad to know that there were no issues with pests, and that you could easily get the items you needed at the reception.If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for another great experience.Thank you for choosing us, and we appreciate your feedback.Kind Regards,Julben SerranoGeneral Manager

Hi Ana, Thank you for taking the time to share your rating. We're glad to see that you had a positive experience during your stay, earning us a 4 out of 5.If there are specific areas where we can make your next visit even more enjoyable or if there's anything you'd like to share, please feel free to let us know. Your feedback is valuable, and we look forward to the opportunity to welcome you back for an even better stay.Thank you for choosing us, and we appreciate your feedback.Kind Regards,Julben SerranoGeneral Manager

Hi Julie,Thank you so much for the outstanding 5 out of 5 rating! We are truly delighted to hear that your experience at our hotel was nothing short of exceptional.If you have any specific highlights or if there's anything you would like to share about your stay, we would love to hear more. Your feedback is invaluable to us and helps us ensure that we consistently meet the expectations of our guests.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Kind Regards, Julben General Manager

Hi Steve,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient for accessing the footbridge to Southbank and enjoyed the easy stroll into the city. Providing our guests with a prime location is one of our priorities, and we're glad it contributed to a positive experience for you.We appreciate your mention of the three sections of the apartment and the challenges they presented in accessing the car park and the pool. Your feedback is valuable to us as we continuously strive to enhance our guests' experience. We will certainly review the layout to identify potential improvements that can make navigation more seamless. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience.Kind Regards, Julben General Manager

Hi Gina,Thank you so much for taking the time to share your wonderful experience at our one-bedroom apartment on the 56th floor. We are delighted to hear that you enjoyed the breathtaking views overlooking the river and the Story Bridge.It warms our hearts to know that you found the apartment spotless and the furniture comfortable. Our team takes great pride in maintaining high standards of cleanliness and providing a comfortable environment for our guests.We are thrilled that you appreciated the great location, with Queen Street Mall and restaurants nearby. Our aim is to provide a convenient and enjoyable stay for our guests, and it's rewarding to know that we have succeeded in making your visit memorable.Your feedback is invaluable to us, and we sincerely appreciate your kind words.Kind Regards, Julben General Manager

Hi Whittaker, Thank you immensely for your perfect rating! We're delighted to hear that your stay with us was exceptional. Your satisfaction is our top priority, and we're thrilled to have met your expectations. Should you have any further comments or if there's anything more we can do to make your next visit even better, please feel free to reach out. We eagerly look forward to welcoming you back for another wonderful experience!Kind Regards,Julben SerranoGeneral Manager

Hi Kellie, Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a great stay in the heart of Brisbane's CBD and enjoyed the beautiful views from your room. It's fantastic that you found our location convenient and that the reception staff was helpful and friendly. Should your travels bring you back to Brisbane, we'd love to host you again for another enjoyable stay!Kind Regards,Julben SerranoGeneral Manager

Hi Belinda, Thank you for taking the time to provide your feedback. We appreciate your positive rating and are pleased to hear that you had an overall enjoyable experience during your stay. If there's anything specific that we can improve upon to make your next visit even better, please feel free to share your insights. We look forward to welcoming you again in the future!Kind Regards,Julben SerranoGeneral Manager

Hi Kristy, Thank you immensely for your perfect rating! We're delighted to hear that your stay with us was exceptional. Your satisfaction is our top priority, and we're thrilled to have met your expectations. Should you have any further comments or if there's anything more we can do to make your next visit even better, please feel free to reach out. We eagerly look forward to welcoming you back for another wonderful experience!Kind Regards,Julben SerranoGeneral Manager

Hi Rob, I'm glad to hear our staff made your stay enjoyable! We're committed to providing excellent service, and we appreciate your positive feedback. If there's anything else we can do to make your future stays even better, please let us know.Kind Regards,Julben SerranoGeneral Manager

Hi Nikita, I understand your stay might not have been as exceptional as we hoped. Your feedback matters to us, and we're constantly striving to improve. If there are specific areas where we could have enhanced your experience, we'd appreciate any further details to better address any concerns.Kind Regards,Julben SerranoGeneral Manager

Hi Nancy, Thank you for your feedback. We're glad you found the place clean and suitable for your stay. If there are specific areas where we can improve and make your experience even better next time, please let us know. Your input is valuable to us.Kind Regards,Julben SerranoGeneral Manager

Hi Nick, I appreciate your feedback. If there were any specific aspects you felt needed improvement or that didn't meet your expectations during your stay, please feel free to share. Your insights help us enhance our services for future guests.Kind Regards,Julben SerranoGeneral Manager

Hi Yukino, Thank you for taking the time to provide your feedback. We appreciate your positive rating and are pleased to hear that you had an overall enjoyable experience during your stay. If there's anything specific that we can improve upon to make your next visit even better, please feel free to share your insights. We look forward to welcoming you again in the future!Kind Regards,Julben SerranoGeneral Manager

Hi Florencia, Thank you sincerely for your outstanding rating! We're thrilled to learn that your experience at our establishment was exceptional. Should you have any additional feedback or if there's anything we can do to ensure your future stays are just as fantastic, please don't hesitate to let us know. We eagerly await the opportunity to host you once more in the future!Kind Regards,Julben SerranoGeneral Manager