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"V friendly, clean and comfortable room great breakfast (continental)"

"The shop are very close by And I love this hotel "

"Friendly staff, very lovely room with great character!"

"A lovely clean and spacious hotel and so near the airport."

"Staff was very helpful and the room was clean"

"Nothing "

"Reliable hotel that we've used several times. Basic but well kept. Brilliant Pod system to terminal 5 means we return even when rooms are not very well equipped (no plug sockets near bed, small bathrooms). Always good value in terms of cost. Helpful friendly staff. "

"Good place to stay. Nice and polite stuff and easy to find."

"Absolutely loved our stay at the crazy bear. Staff were wonderful. Hotel was fabulous and we went to the Thai restaurant and the food was great. The whole stay was fabulous. Planning our next visit soon. Thank you for a great weekend ☺️"

"I was nervous about this property having booked in a rush and not having read reviews. However upon arrival I found it easy to park and a lovely entrance with beautiful character features. The ladies in reception were friendly and welcoming and they upgraded me to a superior room which I was very pleased with. The room was fantastic with lovely comfortable bed, large tv and walk in rainfall shower. It was overall very clean but some dust around bedframe. The only thing I’d have changed was the...

"Clean room. I arrived late so I took a taxi . Next day it was easy to use the bus . Staff was very helpful "

"The hotel is great for location to the castle, however: The lift wasn't working. Bathroom is unkept. In very poor condition. Cistern is continuously running water. The grouting is everywhere, apart from where it should be. Side of bath mdf all scrapped away. Brown mould. Bathroom sink tap broke off in hand. Plug holes were dirty. Bedroom : mattress didnt fit the bed stead. (In 2 halves, sideways) Side lamp not working. Curtains were in disrepair and not on runners. Black stains on...

"The carpets in the room needed cleaning and they had problems with room keys not functioning when I checked in"

"Staff are amazing. Super helpful and attentive. They really take care of families and young kids. "

"During late night of 2 days. The fire aram"

"The room was lovely but cold and couldn't get it to warm up"

"For the price, it was a good solution to needing a base for a work meeting. Rooms very small and outdated but clean. Plenty of parking and decent breakfast included. "

"Breakfast is included, great, but need improvement. "

"Clean room, friendly staff "