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"Customer service was excellent"

"Authentic and rustic feel. Very conveniently located near to Bootham Bar. Parking included behind the hotel. Room was clean, but small. Breakfast was excellent."

"The hotel is perfectly placed in the centre of York and easy to get to. The staff were lovely and were able to accommodate giving us a lower-level room, which was so helpful (especially when pregnant in a heatwave!). There were lots of options available in the mini bar as well as teas, coffees, etc. The room was very comfortable and clean - we will definitely return next time we come to York."

"Nice place to stay, breakfast was nice"

"Wonderful stay. Friendly staff. Delicious breakfast. The atmosphere was fantastic and felt local. It felt so homely and comforting."

"The room wasn't very clean (quite a lot of dust), and there were random quilts in random cupboards (not clean ones), and the bedroom window was painted shut, which was frustrating during a heat wave. There were a few unidentified noises of water sloshing or pouring from somewhere, both in the corner of the bedroom and in the bathroom, possibly due to being near a boiler, or just some residue from pipework. So this was a bit annoying through the night. So, the room was very dated and a bit...

"Great trip made better by this hotel stay."

"Staff, rooms, food, drinks and quality of sleep all excellent."

"Some of the best in York"

"Very clean friendly staff Close to main attractions"

"Location is the biggest plus. Breakfast is good but noise in our room was a little frustrating. Late night cleanup noise and early morning recycling pickup - perhaps louder than normal because we had to have the window open due to the temps and lack of a/c. The shower though was terrible. Water was slow to drain and we had to be very careful about water splashing and the handle of the sprayer was loose making that very challenging. I may look around more should we return to York."

"A lovely stay a short walk from the city centre. Room was compact but well equipped, just lacking a fridge. The staff were friendly and happy to help."

"Arrived a little earlier that check in and room was ready. Staff see friendly enough and work hard. Had prebooked the parking prior to arriving. Got 20% discount code from the hotel via message and stayed at the Q park Barbican which was less than a 10 minute walk to hotel and the cheapest of the 2 at just over 16 pounds for 24 hour stay. Had a nice room on the second floor. Spacious enough for 2. Coffee and tea making facilities and lovely shower with shower gel, shampoo and conditioner....

"I booked the hotel because they had a gym. Turns out it was brand new and I was the only using it at the time. Lots of free weights and machines to use. Very good for a hotel gym. I didn't use the bar or restaurant so can't comment on those. The host when I arrived was a really nice bloke and very helpful. I will book again !!"

"Easy check in with clear instructions for entry and parking. Lovely breakfast, hot and cold options. Clean room with a lovely hot shower. Great location for visiting York. Would happily book again."

"Nice location, right outside the city wall."