"Hilton Suite is our favorite hotel to stay in Mecca. The staff is super nice and so hospitable. We had an accessible two bedroom suite for my mother needing wheel chair. The staff was so helpful especially Hassan.
We had Buffet package which I highly recommend. The Cafetaria manager Mr. Rajab is so courteous and kind and made sure his team would serve food for my mom on her table as she was on wheelchair. He truly was taking care of all elderly and all families. Highly highly recommend "
"I am proud of all staff there. Especially front desk receptionist, I remember one name Ahmed Alsugaie. Also special thanks to day and night duty manager Mr. Aloufi Majed and MR. Alharbi Saif. Proud of my country people working there. Keep up all.
Dinning also is a mazing especially dinner. One girl there her name Marwah, she standing up all dinning time as cashier and as bartender. Thank you Marwah "
"One of the best hotels in Makka and their staff are the best and mostly the one in Reception, and the housekeeping, he is so helpful and supportive. "
"Hotel très propre et très confortable. Très proche aussi de la mosquée Haram. Personnel de chambre très serviable. Seul bémol nourriture à dominance égyptienne."
"This was my second stay at the same hotel, esp for umrah the location and distance to haram is approachable and tidy vicinity with convenient services esp breakfast included works well for us "
"My family stayed in a suite with one king bed and two twin beds from September 21 to September 25, 2025. The staff was very professional and friendly. This is, without a doubt, the best hotel in the world, offering five-star service. They truly make you feel like part of the family. If you are going for Umrah with your family, I highly recommend this hotel. From the front desk staff to room service and breakfast, everything is top-notch. I wish I could rate them more than five stars because they...
"Ideal location of the hotel to the Grand Mosque new extension which was perfect and less congested to get to the mosque and back. Great breakfast options and variety plus a nice cafe for snacks. I would definitely stay again. "
"Otel temiz, çalışanlar ilgili ve güleryüzlüydü. Asansörler hızlıydı. Otele giriş saatinin 16:00 olması bi zorladı. Daha erken olmalıydı. Check in yapmadan görevlinin bize odayı gösterip beğenip beğenmediği sorması nazikçeydi. Odamız, yatağımız oldukça genişti ama banyo da oldukça küçüktü. Hem duşakabin içindeki alan çok küçüktü, hem de klozete oturunca ayak mesafesi çok azdı. Lavabo giderleri yeterince açık değildi. Sık sık su birikti lavaboda. En ciddi sıkıntıyı banyoda yaşadık. Odamızın...
