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"There were no cocktails to be had At All ! The pillows need changing as they are like bricks and the Showers need a shower mat as it becomes very, very slippery. This is a shame, because everything else was Great."

"Fantastic stay"

"The staff were the star of the show, on every interaction we had with them the were friendly and couldn't be more helpful. If you are doing Hadrians Wall Walk, this is the place to stay in Wylam / Heddon on the Wall. "

"Friendly staff, clean room, comfy bed, brilliant shower"

"Stunning hotel, clean, comfy was amazing and the river view topped it off which was not expected. Everything you need I will definitely stay here again close to everything "

"Room was really clean and comfortable, breakfast was lovely and staff were friendly and helpful would definitely stay again."

"Great facilities, great breakfast. What I like the most is how warm the pool was."

"We stayed in the Collingwood Suite and it was very comfortable. The bathroom was upstairs as you enter the suite, with the bedroom down the stairs. Stairs lit by small lights, very nice touch. The towels and robes were comfortable. For being a city centre hotel, it was very quiet, we heard no traffic through the night and the bed was cosy and comfortable. The only negative was that the tea and coffee making facilities are hidden in a cupboard, i initially thought there was no milk as it was...