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"I was offered an upgrade from a classic double to a feature double (for an extra £30pn) which I took. It was in the old part of the hotel. The room was very cold as the radiators were not working. I enquired at reception and was told that they would speak to someone to see if it could be sorted. A little while later an electric heater was delivered to the room which did not work and another was requested. This only managed to heat the bedroom while the bathroom remained cold. The window next to...

"Quiet comfortable hotel good location, good parking, good room only niggle was corridors felt cold perhaps heating not on yet other . Also only 5 minutes from motorway if on a long journey."

"Fabulous hospitality, stunning location. Thank you"

"Very nice family room that was very clean. Only downside was toilet appeared to be leaking. Beds were very comfortable. Great selection at breakfast."

"Everything was excellent."

"Suitable for a short stay but not long as space is very limited in the family room. The spare bed was a sofa bed which was very springy and you could feel the springs. Tv was problematic and didnt work. Other than the negatives mentioned- the main bed was comfy and the bathroom was in good condition."

"Good experience"

"Our room was nice and clean. The staff were happy and helpful. The full English breakfast was delicious."

"Have stayed here before. It is a great place to stay when working in Stoke. Great communication and easy self check in."

"Hotel is a bit dated but all clean which is the main thing. Quick one night stay. Arrived late and checked out early due to our plans so can’t comment on much tbh. Hotel was quiet so got a decent nights sleep"

"Good & clean"

"Best breakfast to set you up for the day. Always clean, friendly and helpful. Great laundry service too."