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Borough Arms Hotel

3.0 star property
Travelers find exceptional value and personable service at this inviting hotel where they can enjoy breakfast or unwind with drinks in a welcoming atmosphere.

Choose dates to view prices

Borough Arms Hotel, in the city center, greets guests with genuine hospitality. Enjoy practical amenities like dry cleaning/laundry, an on-site restaurant, and free in-room WiFi. Relax at the bar in the evening or host special events in the banquet hall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
The current price is ฿2,366
฿2,839 total
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 9.50 for adults and from GBP 6.95 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts

Frequently asked questions

Is Borough Arms Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Borough Arms Hotel?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Borough Arms Hotel on 24 May 2026 start from ฿2,366, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Borough Arms Hotel?

Self-parking is free at this property.

What time is check-in at Borough Arms Hotel?

Check-in start time: 2:00 PM; check-in end time: 4:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Borough Arms Hotel?

Checkout is at 11:00 AM. Late checkout is available for GBP 10.00 (subject to availability).

Where is Borough Arms Hotel located?

Situated in Newcastle-Under-Lyme, this hotel is within 3 mi (5 km) of New Vic Theatre, Royal Stoke University Hospital and Waterworld. The Potteries Museum and Art Gallery and Regent Theatre are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.6

Cleanliness

7.6

Location

8.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 87 out of 301 reviews
Rating 8 - Good. 106 out of 301 reviews
Rating 6 - Okay. 68 out of 301 reviews
Rating 4 - Poor. 29 out of 301 reviews
Rating 2 - Terrible. 11 out of 301 reviews

Reviews

Verified

10/10 Excellent

Gillian

Good parking ,excellent service by the manager
Stayed 1 night in Apr 2026
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities
Tidy, clean and comfortable room. The hotel is basic but perfectly good for a short stay. Friendly staff and good value, would stay again.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Excellent lication to Town centre. Very comfortable bed, room clean and spacious. Staff extremely polite and helpful.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room easy check in
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lynne

Liked: Cleanliness, amenities
The room was very clean and comfort. Staff were very helpful.we had a lovely stay.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful on arrival and each time we asked a question.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Graham

Disliked: Property conditions & facilities
Room was basic, but for the price it was adequate! Everything worked and the bed was reasonably comfy.
Stayed 1 night in Oct 2025
Verified

8/10 Good

saskia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night stop Comfortable bed Lovely breakfast
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in Newcastle

Really friendly staff. Rooms clean throughout
Stayed 1 night in Jul 2025
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, happy to have stayed, all staff were fantastic
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Gail

Liked: Cleanliness, property conditions & facilities
Room was freezing when we arrived, we had to contact the reception to fix the radiator and the phone in the room didn’t work but the beds were comfy and the staff were lovely.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

gareth

Liked: Cleanliness, staff & service
Room was good. Radiators worked very well! No shower gel or shampoo provided - it's a budget hotel so that's ok.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable and I enjoyed my one night stay there. It was at a convenient location and close to local shops. Would definitely recommend
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Bill

Liked: Staff & service, property conditions & facilities
Noisy room next to main road. Good breakfast. Pleasant staff. Handy car park.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

matthew

Liked: Cleanliness, staff & service
Only stayed the one night having stayed in Newcastle before it is in the good location however the hotel itself is quite dated now and probably need of a refurb the car park is very small for the size of the hotel. Staff are very attentive and friendly.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Staff great. Rooms basic but clean. Good breakfast.
Stayed 1 night in May 2025
Verified

6/10 Okay

mrs julie ann

Liked: Room comfort
Disliked: Property conditions & facilities
Room was clean but very tired . In dire need of a paint /refurb . Bed was comfortable and hot shower . Looked like sort of place for contractors. Pub joined was nice but very quiet for a weekend and overpriced.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back again!

Second time here, friendly helpful staff..
Stayed 1 night in Jun 2025
Verified

8/10 Good

Ian

Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly. Food was delicious and breakfast really great.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
We stayed for 2 nights, the staff were friendly and helpful, food was good, bar was ok. It’s an older style hotel that is clean and tidy
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Ozohu Asmau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and polite The receptionists were exceptionally helpful, warm and nice people Kitchen/restaurant service was good
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back again, all good

My 2nd or 3rd stay, and happy to stay again, good value, great helpful staff.. No complaints at all 👍☺️
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. Will always use when in this area. Accomodation and staff are brilliant.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Eiryth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel very much. It was warm and welcoming and the staff were friendly and very helpful if you needed anything. The breakfast was amazing, fresh and cooked to perfection. The bar meals were very good to and all reasonably priced. I would most definitely stay here again as it felt like one big happy and homely place to stay. Would recommend it to all friends and family.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice room where I could rest, read and crochet in peace. The bar was only across the car park and I enjoyed my meal and drink there.
Stayed 2 nights in Jul 2025