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My partner and me stayed for one night. This place has great potential but they need to work on several areas. It was very clean the room was very nice and the air con was spot on. Negatives breakfast. Yes it’s a bonus getting a breakfast in a London hotel but this was very poor. No hot water in morning so no shower which was very very disappointing. No explanation as to why . Barman in evening when we returned after watching London show not particularly receptive . A bit of courtesy goes a long way. In summary lots of things to be improved but with a bit of effort this will be achievable

Given the price for a room in this hotel, I was disappointed by the standard of maintenance. Room 443, the TV screen kept breaking up,the remote control didn't work properly, the shower leaked under the door and the flexible shower arm was coming apart revealing the plastic pipe inside. On the plus side, the staff were very helpful and friendly. Another point to note for those with mobility issues, its at least half a mile to the nearest tube station.

I recently had a great experience staying at the Hotel Rui Plaza London. The hotel and room were nice and clean and during the July heatwave in London, the AC worked well to keep me cool all day long. The best perk of this hotel is its close proximity to the London Victoria Station which contains both the Victoria train station and the Victoria Underground (Tube) platforms. It's a quick and safe one minute walk to/from the hotel to Victoria Station. I would definitely stay at the Hotel Rui Plaza again.