We arrived quite early and the receptionist did his very best to get us our two rooms as soon as possible! Thank you very much for this. The rooms are well equipped and it was really quite. The only thing which could be improved is the breakfast. There were quite a lot of people and the restocking was quite slow. Overall I highly recommend this Novotel. Easy to walk to from the main station and a perfect place to explore Avignon.
Julia
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Reception Team วันที่ 28 เม.ย. 2024
Hello,Thank you your really good feedback concerning your stay at Novotel Avignon Centre. We really hope to see you again very soon !Kind regards
The air conditioning did not work. Room was very hot and uncomfortable.
Peter
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Reception Team วันที่ 19 เม.ย. 2024
Hello, We are sorry for the problem concerning the AC during your stay. Unfortunatly, we couldn't predict the high temperatures registered this early in the year. Otherwise, we would have done the switch before. We hope to see you again,Kind regards,
We were only there for one night but we did appreciate our stay. We arrived later than expected so opted to dine at the hotel instead of going out and we were not disappointed. The food was excellent and we had a very souper.
Carole
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Reception Team วันที่ 18 มี.ค. 2024
Hello,Thank you for your excellent feedback, we really are happy that you enjoyed your short stay with us.We hope to see you again.Kind regards,
การตอบกลับจาก Service Réception วันที่ 14 ธ.ค. 2023
Cher client, Nous sommes navrés que votre séjour ne vous ait pas satisfait. Nous aurions aimer connaître les raisons de ce 40/100. Au plaisir de votre retour,
8/10 ดี
Catarina
9 พ.ย. 2023
Catarina
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Pauline วันที่ 14 ธ.ค. 2023
Cher client, Au nom de toute notre équipe, je vous remercie pour votre commentaire élogieux. Chez Novotel, nous sommes soucieux de la satisfaction de nos clients et c'est toujours un plaisir de recevoir de tels avis. Je ne manquerai pas de partager votre avis à toutes nos équipes. Dans l'attente de vous accueillir de nouveau très prochainement, je vous souhaite une bonne journée.
8/10 ดี
Yang
26 ต.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Friendly staff
Yang
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก La réception วันที่ 28 ต.ค. 2023
Hello,Thank you for your kind feedback.We hope to see you soon again.Have a great day,Regards
Buenos días,Gracias por su comentario sobre su reserva con nosotros.Esperamos volver a verle pronto,Atentamente
6/10 พอใช้
Vanessa
เดินทางกับคู่รัก
17 ก.ย. 2023
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Fantastic location - within walking distance to the city central city and main Avignon sites and very close to the Bus and Train station handy for day trips.
The hotel is so nice and pleasant when we come to Avignon for work each time. Everyone is so friendly and helpful each time too.We will continue to stay there many many more times.
Don
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Service Réception วันที่ 16 ก.ย. 2023
Hello,Thank you for your feedback, it is really appreciated.We hope to see you soon,Regards,
We had two stays here within a few days. The property is nice but I would say it didn’t seem there seems to be a person I charge. Everywhere we ran into problems — from checkin, to quality of room ( first room had no ac or soaps and despite us complaining it took 3 hours to rectify). The restaurant manager on night shift was rude and wouldn’t let us sit with our kids at 9:45 pm in the lobby area ( despite us getting permission from the hotel reception). Even though checkout is at noon, we had cleaning crews constantly knocking on our doors starting at 11 am and expressed annoyance that we haven’t left yet. Talking to the front desk it appeared we shouldn’t have experienced any of this but of course the hotel doesn’t seem to have a manager who can help solve these issues. We felt employees were doing what they could with very little supervision or coordination from anyone. It was a terrible experience considering it is a Novotel and we wouldn’t recommend this place to others with family( maybe okay if you are single in business)
Nilanjan
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก La Réception วันที่ 27 ส.ค. 2023
Dear Sir,We regret that your stay didn't achieved your expectations.Regarding the rooms the A/C,it works but duo the outside heat are some rooms that it gets faster cooler than others and when you mention it in 5 minutes your room was changed and you keept the other room for you luggage.For the soap dispencer at on point it ends and we replace it when you ask.Regarding the restaurant we are very sorry that you get the feeling that the employee was rude , he was trying to say that we have a restaurant and you can't have a table with outside food and he propose that you have to have at least a drink here in order for you to be able to enjoy the dinner at the restaurant with outside food.The mistake was that the receptionist had to ask first if is possible and not confirm it right away and for this the receptionist propose that if you like you can eat in the lobby aria.Once again we regret that you confront all this issues and we are thankful for letting us now to be able to improve our selfs .Thank you and hopefully we will see you again for you to see how we improve.
4/10 แย่
Nilanjan
23 ส.ค. 2023
ชื่นชอบ: พนักงานและบริการ
Staff was great but room ac was not working, soap in bathroom was missing and not refilled and restaurant manager wouldn’t let us use a table at 9:45 pm when we tried to sit in lobby and have pizza. He was pretty rude. Probably not a hotel we are coming back to
AC don’t work anywhere , very small rooms , dirty mats .
Ruben
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก La Réception วันที่ 5 ส.ค. 2023
Hello,Thank you for your feedback.We are really sorry, we had some problems with the air conditionning during your stay. Be sure that we tried our best to resolve this.However, the rooms have a standard size and the cleaning service is doing the mats everyday, unless you put the sign on the door.We hope that you come again to show what we really are worth of.Best regards,
10/10 ดีเลิศ
Joohyun
19 ก.ค. 2023
Joohyun
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Quentin วันที่ 5 ส.ค. 2023
Hello,Thank you for your feedback about your stay,We hope to see you again soon,Regards,
8/10 ดี
Christophe
17 ก.ค. 2023
Christophe
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Quentin วันที่ 5 ส.ค. 2023
Thank you for your feedback,We hope to see you again !Regards
6/10 พอใช้
Daniel
3 ก.ค. 2023
Daniel
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Pauline MEILARD Première de Réception วันที่ 12 ก.ค. 2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
10/10 ดีเลิศ
Callahan
3 ก.ค. 2023
Callahan
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Pauline วันที่ 12 ก.ค. 2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
8/10 ดี
chia tsung
26 มิ.ย. 2023
chia tsung
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Pauline วันที่ 12 ก.ค. 2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
10/10 ดีเลิศ
Kristine
22 มิ.ย. 2023
Kristine
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Pauline วันที่ 12 ก.ค. 2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Easily reachable location on the ring road, at the edge of the old town.
The hotel has its own subterranean parking.
We had a large Executive Room, with an excellent bed and bathroom, and we were offered free water and soft drinks.
Very good breakfast
Marin
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก La réception วันที่ 12 ก.ค. 2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Great location. Very nice, modern and updated hotel. Clean and comfortable. Excellent pool, kids enjoyed their swim time. Breakfast was included. Huge variety, fresh fruit and vegetables. Would definitely recommend staying here.
Polina
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Pauline วันที่ 12 ก.ค. 2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
thank you so much for the feedback,Kind regards,Novotel Centre
6/10 พอใช้
Susan
เดินทางกับคู่รัก
10 มิ.ย. 2023
ชื่นชอบ: พนักงานและบริการ
A big plus is the parking €12 per 24 hours and free charging for our hybrid vehicle
The air conditioning was not cooling the room and with temperatures of over 25c it was very uncomfortable to sleep.
There was a fowl order coming from the bathroom sink
The staff were generally helpful
Susan
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Pauline วันที่ 12 ก.ค. 2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
10/10 ดีเลิศ
YAO TE
6 มิ.ย. 2023
YAO TE
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Pauline วันที่ 12 ก.ค. 2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
10/10 ดีเลิศ
Jens
6 มิ.ย. 2023
Jens
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Mira วันที่ 17 มิ.ย. 2023
Thank you very much for your feedback, hopefully will see you soon.Kind regards,
Thank you very much for your feedback, hopefully will see you soon.Kind regards,
10/10 ดีเลิศ
MARCEL
28 พ.ค. 2023
MARCEL
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก The reception วันที่ 29 พ.ค. 2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
10/10 ดีเลิศ
George Ellis
26 พ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
George Ellis
เข้าพัก 3 คืน, พฤษภาคม 2023
การตอบกลับจาก The Reception วันที่ 29 พ.ค. 2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
This hotel was in a very good location to everything you need to experience while staying in Avignon. Just outside the city wall, easy walking to many sites and restaurants. Safe neighborhood, quality hotel, friendly staff, and the breakfast was healthy and fulfilling for a day of touring. Highly recommend it for any age.
Christopher
เข้าพัก 3 คืน, พฤษภาคม 2023
การตอบกลับจาก The Reception วันที่ 29 พ.ค. 2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
10/10 ดีเลิศ
Pius
13 พ.ค. 2023
Pius
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก The reception วันที่ 29 พ.ค. 2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
Réception staf were excellent and extremely helpful. Bar staff were ok but didn’t really go out of their way to help. Area was so close to the town. Parking was underneath and secure. Lift from car park. Nice size rooms. Would stay here again
Michele
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก The reception วันที่ 29 พ.ค. 2023
-Dear Guest, We thank you for taking the time to leave us a comment. We are happy to have participated positively in your stay in Avignon.We are also delighted that you enjoyed the hotel’s location and aesthetics. About the price it is justified by its standing. We hope to see you again very soon.Sincerely,
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
Excellent location - walked to city center, great restaurants.
William
เข้าพัก 7 คืน, เมษายน 2023
การตอบกลับจาก The reception วันที่ 29 พ.ค. 2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!