Search Holiday Rentals in An Chinh

"Beautiful property. Kind & helpful staff. I had an issue in our room. Found over a dozen bugs around both beds on our first night. They looked like fat maggots but I’m pretty sure they were actually maggots. Very unsettling. Shared video to front desk. Housekeeping came up to sweep them out the door. But nothing more. Housekeeping handed us bug spray and left. Unacceptable. After finding a few more crawling around the floor an hour later the front desk moved us to another room. Unfortunately the room was a bit of a downgrade from what I reserved. Nothing else was done. Management had not even apologized. The next day I contacted Expedia so I could be refunded the difference in room costs since I had been downgraded. Expedia called the hotel and Koi refused to refund the mere $14 dollar difference. Trust me I’m desperate for $14 it was more about the principle of fairness. Hours later I was called by someone in management and offered a better room & sent a fruit platter for our last night. I did get an apology. Sadly shuffling btwn several rooms we left behind 2 favorite tshirts & phone plug. Traveled across countries to relax only to go through this was disheartening. I do not believe this is a common experience here but it still happened."

"Didn’t like the layout of the bathroom (no doors), but the massage facilities were top notch and the grounds were beautiful. Food was good but not top tier per se. "

"The rooms were great, breakfast could be improved, the hot food was stone cold and very oily. The fruit was hit and miss and the vegetarian options need improving. The staff were the highlight, they were amazing and bent over backwards to help."

"Very nice staff. Good selection at the breakfast buffet. "

"Fantastic resort - super clean, wonderful pool, excellent service, and perfect location for us, slightly away from the hustle of the old town but a short walk away. We loved our stay and would highly recommend! "

"friendly staff "

"Great hotel and the best pool in all of Asian hotels on my travels around the world. "

"Very straightforward, crowded but moved faster during the checkin. Employees were very helpful and the golden hand and the French Village is beautiful!!!!"

"Excellent Hotel, treatment, staff. Breakfast with lots of variables, location, and on-time services. I would highly recommend this."