โรงแรมสำหรับครอบครัวใน อัลซ์เตอร์

"The room was very nice - clean, tidy with everything you needed. A very big room"

"Bad welcome 6 mins 'late' made a fuss about. Margarine had to be asked for. No oat milk offered "

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"Stunning building but the maintenance of it lets it down. The hostess at breakfast was very friendly and helpful, but the service itself was chaotic. They should be serving barista made drinks with breakfast rather than having queues at an instant machine. Some people were ordering from menus, others weren’t. The staff seemed very stressed. The room was basic but ok value for money. The spa treatment was the highlight"

"Lovely room, very comfortable very helpful staff."

"Relaxing atmosphere and a cracking breakfast"