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"Staff was very friendly and the atmosphere was down to earth."

"Super friendly staff. Hotel has rustic feel to it which was great. Staff lady named Marilyn cooked omelets for everyone at breakfast time. Very rare to stay at a hotel these days where a staff member does that."

"It’s no-frills but very clean, up to date furnishings, comfortable, central to Sundance. I’d stay there again were I near there or near Devil’s Tower. No problem whatsoever."

"It was run down and trashy feeling The tv and light fixtures did not work. It looked and felt dirty. The room above was extremely loud when they walked on the floor."

"I traveled from Michigan to Oregon. My stay at the Serena was wonderful. Staff was incredibly helpful. The room was comfortable. I was able to wash my laundry while swimming in the nice indoor pool. The laundry was located in a small room very close to the pool which was peaceful, nicely lit and in a beautiful cedar poolroom. This was a very pleasant stay. Location is very convenient with the added bonus of being near some lovely trails. The continental breakfast was diverse and had fresh food:...

"Rooms were clean! Workers were friendly and helpful. Ate a Lous the next morning for breakfast it was yummy!"

"Clean rooms. Comfortable bed. Friendly staff."

"One of a kind rental experience. Everything you would find in a hotel room is in this small cabin room. Beautiful views. All units have their own front porch!!"

"Old and outdated Had a hairball in our room Breakfast sucked very few options Needs remodeled ac didn’t work very well Had it set at 70 got to room and it was 80 degrees"

"In a word, EEWW! My room was old and dirty and had a smell to it. The bed and pillows were dated and the bed didn't have a mattress pad on it. The walls are thin and voices can be clearly heard thru them. The pool was closed permanently. The best thing about was the lower rate, but still too high for what they're offering."

"Staff was very kind and helpful, everything was very clean. The building itself and rooms are rather outdated. Biggest cons- no elevator and we had to carry luggage up 3 flights of stairs. The pool is quite nice, but in a center open courtyard that all rooms open onto. The large open space was very loud and you could hear it in the room. The breakfast was rather skimpy and the seating area very limited."

"Check out was a problem and I didn't get a receipt. The staff claimed that the booking agency was required to send a receipt."

"We didn't like the floorplan of the room. The vanity area outside of the toilet/shower room was too small and the vanity was too low. The door to the shower/toilet room opened inward so that it blocked the shower door. It was just all too small. The hallways outside the rooms were narrow and scratched up. The ceiling in the breakfast area needed repair, the paint was peeling off. The breakfast was marginal at best. The elevator was too small and hard to get a luggage cart in. We wouldn't...

"Good location, clean old school hotel. Solid choice for the road warrior."

"The hotel is great! Very clean, good breakfast, tons of parking. Our only concern was that you can't make a left out of their parking lot which is fairly inconvenient but nothing the hotel can do about it."

"Great local place. We came in late and couldn’t get office on the phone to let them know. When we got there, there was a number to call, and it was all good "

"We had a number of issues during our stay Cleaning during our stay was an issue Beds not comfortable Barking dogs I would not stay again"

"An amazing stay and wonderful hosts. Zero complaints from kids ages 6-14 which is rare!"