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"Had an issue with the room we booked by the staffed was able to get a new room for the night. Excellent customer service"

"All was well"

"TV in the room didn't work right. Internet wasn't good"

"Breakfast was good. The building is a little old and beat up in areas. Not bad but not appealing."

"My room wasn’t vacuum it was paper and someone fake nails on the floor.. My ironing board was broken so I couldn’t iron my clothes really or my friend whom was out of town celebrating his birthday…So I was embarrassed because I booked and paid 240.00 for a room that needs alot of up grading…"

"great"

"Everything was dirty from the carpet in the rooms and hallways. Housekeeping used a key and came in my room while I was still in there. The refrigerator was rocking back and forth. It was a lot going on. I never expected this from this hotel."

"Convenient, clean, modern and overall great stay"

"the breakfast was phenomenal. Also, the 5:30 "winedown" was an added bonus."

"We liked everything, clean comfortable and convenient to everything"

"Bugs in the room"

"I visit Birmingham quite often. First time staying at Residence Inn downtown. Unfortunately I will not be staying there in the future. The entire facility is showing its age. Doors to the rooms are out of alignment. A constant noise of guests forcing (slamming) doors to close. We had to put our shoulder and push to get the door to open and close. Toliet leaked water constantly on bathroom floor. Asked maintenance to do a repair but was given a number of excuses. We were there five days and four...

"Disappointing Stay During My Daughter’s UAB Freshman Orientation My daughter and I booked this Hilton because we were in Birmingham for two days for her freshman orientation at UAB. The hotel’s location was perfect only about five minutes from campus which was especially important since we were traveling from Atlanta, Georgia, and were unfamiliar with the area.Unfortunately, our stay was overshadowed by several issues that caused us to miss an important event during my daughter’s...