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"Wi-Fi was disappointing. There was a generator that was going, and I couldn’t leave my door open on the balcony because of the exhaust fumes which was very annoying."

"GOOD"

"Excellent service. Rooms were very clean. Excellent breakfast. Super bathrooms. My only concern was overbooking and we have to wait and convince them that we had 4 rooms. They didn’t have confirmation from Expedia for 4th room which was never expected with Serena hotel . Someone at the hotel changed our booking. Later they admitted 4th room."

"Nice , clean hotel, food verity was good. Only one problem. Room air conditioner were not working properly in both rooms. Although called technician and was promised that air conditioner will work in 5 minutes but whole night room was very hot. Couldn’t even properly sleep and was getting up after every 10/15 minutes. "

"Very polite and courteous staff , clean and nice location . "

"Very clean and a very helpful and welcoming staff! Great location near F6 handicraft market. Great value. "

"Stayed here in November 2024 with my family. Amazing hotel, very clean and decorated nicely in keeping with local style. There is only one restaurant, but has amazing views of the valley, the food offering is traditional Pakistani food, but amazing quality. The pricing is at the higher end. Service is excellent, all staff are very friendly. There is lovely gardens outside, for better views I recommend going up to the helipad for a 360 view of the valley."

"Yes spotless great staff "