"We arrived at 3pm, the correct time for check in. We have NEVER seen such a huge queue for check in and such a disorganised system! People were checking in, no rooms available, people being asked to wait whilst rooms were being finished…. It was complete chaos in the reception area. Surely a hotel knows exactly how many rooms are booked, they should arrange for extra staff to be on if they have special offers on/special occasions etc to avoid this chaos. It took approximately 30-45 minutes to...

"Great hotel but if you plan on working while you’re there, don’t. The internet was absolutely terrible. Fine for an email or two but for any video or even non-video conferencing be prepared to cut out every minute or two. Incredibly frustrating. Otherwise a beautiful hotel with stunning city and Thames views with really great staff."

"Lovely hotel. Great welcoming staff. So helpful. Fantastic location. Fantastic rooms."

"The hotel was very nice. Pool times was not kid friendly. Limited time so kids could not use. Location was close to many good restaurants. The rooms were clean."

"Ottimo Hotel di lusso, servizio al top. Personale molto gentile e disponibile . Camere super pulite ."

"ประทับใจทึ่สุด"

"very nice hotel , very goood location and I will come back again."

"Absolutely gem, the superior room is super spacious with an incredibly comfy big bed, beautiful bedding with sumptuous linens, high-quality pillows and duvet. I’m always dubious when rooms are called soundproof but this really was. We were in the first floor and it was silent - a miracle in central London! The bar is wonderfully cosy and intimate, the dirty martinis a little too delicious! We didn’t make it to Lima this time but I’ve been before and it’s amazing. Overall, what a find in an...

"Room was clean same as the rest of the hotel , breakfast isn’t included but there was a libel restaurant in the hotel were you can have breakfast, brunch drinks etc . Breakfast was delicious. Pool was clean , robes and towels are provided and in the rooms there is aircon, body wash , body cream , soap and shampoo . We were in room 220 and it was spacious, with a kitchen , microwave, fridge , two bottles of water , dishwasher and a large bathroom with shower. The bathroom was a bit hot due to...