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"The staff were very friendly & extremely helpful, the room was spacious & bed was very comfortable, and the breakfast was absolutely delicious. I will be staying here again for sure the next time I am in town. 😄"

"My wife and I have stayed at the Cottage and Castle once before and have both times been extremely satisfied with the friendliness and helpfulness of Christina (the host) Whatever questions we have had to ask, we get immediate assistance! Our room was incredibly clean and organized, the beds were comfortable and the style was very intricate. Absolutely no problems and no negative feedback to give! Thank you for the wonderful stay! We will soon be coming back!"

"This motel was very low end not worth the money we paid. Buyer beware. The motel is old and run down. It had a homeless camp feel to it. It came with good reviews that is why we chose it but now that I stayed there a weekend it was a huge mistake. Did not feel safe staying there."

"Our breakfast was delicious. Our host was lovely and so thoughtful. This was the third time I’ve stayed at this B&B. Highly recommend it."

"We did not feel safe at this property and could not stay here."

"It would have been nice to have a wider variety of options for breakfast. I enjoyed the grounds and the room."

"We regularly travel with a large sports team and this was our all-time favourite tournament hotel. We loved the gazebo outside for team meals and found the staff very accommodating. This is a well-designed hotel, and the proximity to picturesque Ladysmith was an added bonus. Would definitely recommend to teams traveling for tournaments in Nanaimo."

"Room was awesome you could tell it had been upgraded."

"Older but very clean and quiet. Very friendly. Central location"

"Wish I had a longer stay there."

"Older property but good stay, had decent recent updates and it was a good stay."

"Alan was very helpful ."

"Overall, the property was quite nice. My wife was enthralled that they had complimentary razors at the front desk. The included breakfast was perfect. When we came back to the hotel Saturday evening, there was a considerable garbage mess outside, empty beer cans, fast food stuff etc I have worked in the unhoused sector, so I’m very aware of how this can happen, just an observation as we came in"

"​Subject: Disappointing Stay – Room Quality and Pricing Issues ​I recently stayed at your property, and unfortunately, it did not live up to expectations—especially given the price tag of $360 after taxes. ​Upon entering the room, I was immediately hit by an overpowering scent from a air freshener plugin that was strong enough to burn my eyes and nose. While it seems the room underwent a recent renovation, the execution was incredibly poor and lacked basic attention to detail: ​Cleanliness:...

"The outside property was clean a sun well kept and the room appeared clean. I checked the bed as I was nervous about bed bugs. I did not see any bed bugs but the sheets did not look clean, hair and nails clippings? No sign of bed bugs though. The bathtub had hair in it and it could really use replacing as it is very old and worn out. There was also a dirty towel left hanging on the back of the door. The clerk was very friendly and helpful when I checked in. I do t think I would stay again."

"The property manager was fantastic! So helpful & caring about our stay."

"we had a good time there"

"All together surprisingly nice place to stay"

"Room was dirty smelled like pot smoke.floors were especially dirty bedding had permanent stains"

"Super helpful staff. An excellent value place to stay before catching a ferry to the mainland."