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"The property is beautiful and they have great amenities but the staff at the Players Club and the restaurant were just plain rude. The grill staff hostess wouldn’t even come by to seat us. It was only 8 pm and they posted open until 10! They just would look then turn away. We left because no one would seat us. Then the girls at the cafe barely responded to questions. Food was premade so the sandwich was soggy and the bun tough yet wet. The guy working the players club was just sarcastic and...

"Hotel is a bit dated. Beds a little hard. The fan in bathroom was very loud. Breakfast was a good selection but needed to be maintained by the staff in terms of cleanliness. The hotel is further away from the main street. For the price I was expecting a bit more."

"We were looking forward to swimming in the pool but it was murky and did not look sanitary. Other than that, our stay was great"

"Petit déjeuner moyen, une piscine intérieur qui ne tourne pas (elle était glacé!), le jacuzzi sale au niveau du sol donc mal voire pas entretenu. La chambre était correcte"

"Elizabeth was a great host. Beautiful facilities and surroundings. A wonderful stay!"

"Room was clean, staff was accommodating."

"I liked the request for suggestions to improve during their renovation."

"Pretty good overall. Really friendly and nice staff especially at breakfast. Maybe it's a Durango thing with everyone being so nice."

"Great and comfortable stay in this quality Inn"

"Breakfast could be better. But as for the hotel—it’s super clean and very comfortable. I will sleep here every time I visit."

"This is an older hotel but had been updated nicely. Our room was clean and spacious, bed was comfortable. Hotel location is convenient to most things, including the historic area. Breakfast was good, the chef was friendly, and was around and attentive to keeping the food replenished. He interacted with the guests, making suggestions for things to do in the area. All of the staff we saw were friendly."

"Good breakfast"

"All the above. But the hot tub, never used it."

"Nicely located hotel in Durango ...Nice Breakfast...some of the staff at check in could use a better attitude but on the whole a good choice for a Durango stay..."

"Great location, plenty of parking, convenient to shopping and the Durango train( within walking distance)"

"Good."

"Decor was different, over all clean."

"Second day of our stay, the room was not cleaned and we did not receive fresh towels. Front desk was not available by phone. Had to go downstairs to ask for towels. Also, the breakfast sign was on display, however it was closed. We received a text in the evening stating the restaurant was closed due to an employee called in sick."

"Great location! Wonderful staff"

"As travelers with accessibility needs, this hotel is top on our list! Super clean, great bathroom space / shower / grab bars. Super nice, relaxed lobby and lounge. The staff asked if we needed additional help, but not in the “poor you in a wheelchair” kind of way. Also - just up the hill (walkable/wheelable) is Ska Brewery — excellent outdoor atmosphere, kids playing in safe natural areas while adults enjoyed a beer. Highly recommend!"