Dear Kar,Thank you for taking the time to share your feedback regarding your recent stay with us. Your input is invaluable, and we appreciate the opportunity to address your concerns.I am truly sorry to hear about the charge for a lost hand towel during your visit. It is disheartening to learn that this incident detracted from your overall experience with us, and for that, we sincerely apologize.At Happy 3 Hotel, we strive to provide our guests with a comfortable and enjoyable stay, and we make sure our staff are trained to set a standard in every room. We understand that the circumstances surrounding the lost hand towel may have been frustrating, and we want to apologize.Additionally, we want to assure you that your feedback has not gone unnoticed Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this matter to our attention, and we appreciate your understanding.