Dear Gin Krishna,Thank you for your review and rating.We appreciate that your stay went smoothly.Should there be any further comments, please let us know directly.We are looking forward to welcoming you back in the future.Best Regards,
8/10 ดี
Lalida
26 เม.ย. 2023
Lalida
เข้าพัก 4 คืน, เมษายน 2023
การตอบกลับจาก Sarun S. วันที่ 29 เม.ย. 2023
Dear Lilida,Thank you very much for your ratings.We highly hope that everything went well with your stay.We are looking forward to welcoming you in the future.Best Regards.
8/10 ดี
Paibool
13 มี.ค. 2023
Paibool
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Duty Manager วันที่ 14 มี.ค. 2023
Dear Paibool,Thank you for sharing your ratings.We highly appreciate all your concerns and comments.We are looking forward to welcoming you back in the future.Best Regards,
Dear Khun Pinvadee,Thank you for such a lovely review. We really appreciate your comments and compliments.We regret to hear that our room lighting may have disturbed your stay, and we will definitely be looking into this issue with our Engineering team.Looking forward to welcoming you back again in the future.Best Regards,Duty Manager
Dear Khun Worrarat,Thank you for spending your time sharing your stay experience. Your comments are always important and will help us to stay on the right path. Should you wish to enjoy a better view of the city during your stay, may I please advise you to look for the deluxe or grand deluxe room type as these rooms are located on the higher floors.Should you need any further assistance, please let us know.Best Regards,Duty Manager
10/10 ดีเลิศ
Anyasapon
4 ก.ย. 2022
Anyasapon
เข้าพัก 1 คืน, กันยายน 2022
การตอบกลับจาก Sarun S. วันที่ 15 ก.ย. 2022
Dear Khun Anyasapon,Thank you so much for giving the time rating your satisfaction level with our hotel.We really happy to learn that your stay has been pleasant and smooth.Looking forward to welcoming you back in the near future.Sincerely Yours,
การตอบกลับจาก Grand Richmond Hotel วันที่ 9 พ.ค. 2024
Dear Jiro,Greetings from Grand Richmond Hotel!Thank you for choosing to book our property and for leaving a rating. We set a high standard for ourselves in terms of products and services and we regret that we did not seem to meet your expectations during your stay. We would highly appreciate it if you could share with us some details of what took place while you were at our resort so we can determine what we could have done better to make you a highly satisfied guest.It is our commitment to continuously improve our services and your input will be valuable to enhancing our services further.We hope to hear from you soon and have the chance to provide you with a much better experience on your next visit.Warm regards,The Management Team
6/10 พอใช้
Göran
เดินทางเพื่อธุรกิจ
10 ก.พ. 2024
ไม่ชื่นชอบ: ความสะอาด
This hotel is a 3-4 star hotel, not 5 as mention in booking? Restaurant close to earley,
Göran
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Duty Manager วันที่ 24 ก.พ. 2024
Dear Göran,Thank you for choosing to stay at Grand Richmond Hotel and please accept our apologies for not reaching your expectations.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience.Hope that on your next trip to Nonthaburi, you give us another chance to redeem ourselves and prove to you that your recent experience was not in line with our standards.Best regards,Duty Manager
การตอบกลับจาก Grand Richmond Stylish Convention Hotel วันที่ 20 มี.ค. 2024
Dear Naoki,Thank you for choosing to book our property. We always strive to provide the best possible holiday experience to all our guests while staying at our hotel. Sadly, we did not seem to accomplish this goal as reflected by your poor rating.May we know what transpired during your stay? Can you provide us with some details so that we will know what we could have done better?We hope to hear from you soon.Best regards,The Management Team
Dear Mr./Ms. Jamal El ,Thank you for choosing to stay at Grand Richmond Hotel and thank you for taking your time to write this generous review of us.Best regards,Duty Manager
Dear Mr./Ms. Hitomi,Thank you for choosing to stay at Grand Richmond Hotel and Looking forward to welcoming you back soon. Best regards,Duty Manager
6/10 พอใช้
Clara
18 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I particularly requested a king size bed, which was more expensive in the reservation, but when I arrived at the property they told the only available was a twin room, with two separate beds.
Dear Anonymous,Thank you for your review and rating.We appreciate that your stay went smoothly.Should there be any further comments, please let us know directly.We are looking forward to welcoming you back in the future.Best Regards,
Dear Chihyun,Thank you for sharing your recent experience with us. We regret to hear that your recent stay had not been as expected. We will be sharing your comments directly with our housekeeping and engineering team to review and fix the operating procedures accordingly. Please allow us again to extend this sincere apology to you. Best Regards,
8/10 ดี
Peter
เดินทางเพื่อธุรกิจ
22 ต.ค. 2023
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Burnt and frozen
Shower need a thermostat. You get burnt and frozen.
Peter
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Ajaree R. วันที่ 25 ต.ค. 2023
Dear Peter,Thank you for sharing your recent experience with us. We regret to hear that your recent stay had not been as expected. We will be sharing your comments directly with our housekeeping and engineering team to review and fix the problem. Please allow us again to extend this sincere apology to you. Best Regards,
6/10 พอใช้
Chao-Ming
เดินทางเพื่อธุรกิจ
28 ก.ค. 2023
Air conditioner air-flow is too strong and make me not comfortable.
Chao-Ming
เข้าพัก 5 คืน, กรกฎาคม 2023
การตอบกลับจาก Duty Manager วันที่ 28 ก.ค. 2023
Dear Chao-Ming,Thank you for your review.We deeply regret to learn that our air-conditioner might disturb your recent stay. We will extend this regard to our engineering team to immediate review the issue.We are looking forward to welcoming you again in the future.Best Regards,
Dear Gin Krishna,Thank you for your review and rating.We appreciate that your stay went smoothly.Should there be any further comments, please let us know directly.We are looking forward to welcoming you back in the future.Best Regards,
2/10 แย่มาก
kuofeng
30 พ.ค. 2023
kuofeng
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Sarun S. วันที่ 1 มิ.ย. 2023
Dear Kuofeng,Thank you very much for sharing your experience with us. We regret to learn that your stay had not been as pleasant as we would like it to be. As we are taking this seriously, we would like to hear more from you in order to improve our delivery in the future.Best Regards,
Dear Todd,Thank you so much for sharing your rating with us.It is very delightful to learn that your stay had been pleasant.We are looking forward to welcoming you in the future.Best Regards,
10/10 ดีเลิศ
Daniel
2 เม.ย. 2023
Daniel
เข้าพัก 2 คืน, มีนาคม 2023
การตอบกลับจาก Sarun S. วันที่ 5 เม.ย. 2023
Dear Daniel,Thank you for staying with us and for rating our hotel. We are happy to hear that everything went smoothly during your recent stay. Should any improvement be needed, please directly reach out to us. We are looking forward to welcoming you in the future.Best Regards,
8/10 ดี
Michael
15 มี.ค. 2023
Michael
เข้าพัก 7 คืน, มีนาคม 2023
การตอบกลับจาก Sarun S. วันที่ 5 เม.ย. 2023
Dear Michael,Thank you very much for your ratings. We hope that everything went well during your stay. Should any specific improvement be needed, please contact us directly.We are looking forward to welcoming you back in the future.Best Regards,
10/10 ดีเลิศ
TORU
18 ก.พ. 2023
TORU
เข้าพัก 3 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Ajaree R. (Duty Manager) วันที่ 20 ก.พ. 2023
Dear Mr. Toru,Thank you for taking the time to review our hotel and rating us 10 out of 10. We appreciate your feedback and look forward to welcome you back in the near futureSincerely yours,
Dear Jatuporn,Thank you so much for your ratings. We highly hope that everything went well on your recent stay, and we are looking forward to welcoming you back in the future.Best Regards,Duty Manager
Dear Khun Worrarat,Thank you for your review.We are really happy to hear that your recent stay had been pleasant, and we look forward to welcoming you back again in the future.Best Regards,Duty Manager
6/10 พอใช้
Lars Andkaer
16 ต.ค. 2022
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Grand Richmond Stylish Convention Hotel
Nonthaburi
Aircon noisy as an hurricane. When switch off aircon the noise from the road is significantly. Good breakfast
Lars Andkaer
เข้าพัก 1 คืน, ตุลาคม 2022
การตอบกลับจาก Ajaree R. วันที่ 17 ต.ค. 2022
Dear Lars Andkaer,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience with the noise from your room. We have taken your feedback on board, and we will strive to make improvements accordingly.It is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,
Dear Khun Youngwook,Thank you for spending your time writing us this wonderful review. We're glad that your overall stay was delightful.It is our deep regret to learn that our air-conditioner caused an unpleasant experience for you, and we will discuss this further with the Engineering team to fix the problem.We are looking forward to welcoming you back to our hotel in the future.Best Regards,Duty Manager
Great staff, clean rooms and facilities, great spa, I really enjoyed my stay
Michael
เข้าพัก 5 คืน, พฤษภาคม 2022
การตอบกลับจาก Sarun วันที่ 7 ก.ค. 2022
Dear Khun Michael,
Thank you so much for taking your valuable time to give us such precious feedback.
We will continue improving our service standard, and we are looking forward to welcoming you back to the Grand Richmond Stylish Convention Hotel.
Sarun S.
Duty Manager
8/10 ดี
ผู้เข้าพักจริง
เดินทางเพื่อธุรกิจ
30 เม.ย. 2022
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Decent hotel
Nice hotel, decent rooms.
Strange location but that was not an issue as I was working. No Iron available in the hotel? Checked at reception but said they didnt have it. Strange for a hotel especially with alot of business travellers