5 Stars Hotels in Florence

"Wow, this review is a really hard one for me… as much as I would love to say, how amazing this property is… I felt the service was lacking. When I arrived at the hotel the bellman greeted us, & took our bags… but no one was at the front desk. Which was extremely odd, for such a high end hotel. We wait for entirely too long for someone to get back to the front desk for us. There is beautiful bar to the right of the front desk, with no one there. If there would have at least been a bartender...

"Amazing stay, from start to finish service was amazing and the rooms were spacious and nice. "

"A very beautiful and old Villa in the outskirts of Florence. Some wear and tear included. "

"I have already recommended this hotel to family and friends. This was our experience and we all missed it as soon we had to leave Florence : - welcome you receive at the door (no standard check in desk- instead you give staff your passports and they do their magic while you and your family enjoy delicious drinks in a very elegant and comfortable waiting room) - the staff anticipating your needs (we are not good planners and they booked for us both attractions and train tickets; suggested and...

"Excellent hotel, staff are very accommodating and make you feel welcome "

"Perfect location Beautiful hotel (former palace)!! Excellent service at check in"

"Amazing staff! The hotel gave us an upgrade because we were traveling with a baby."

"Wonderful"

"Very nice hotel! "

"Only one thing was pure: you can hear neighbours in the room"

"Great service- especially the concierges, great location, nice room, great restaurant "

"Very excellent stay with great staff. They were very helpful for dinner suggestions and things to do in the area. Hotel is central to everything and you can walk to all attractions. "

"The hotel has the best view ever and 15 min from city center where you can just relax without hustle and bustle of tourist. The staff is fantastic, they go above and beyond to make your stay memorable."

"2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back. "

"Beautifully furnished, very comfortable and spacious. Walking distance to pretty much everything. Staff were so nice and helpful. Delivered beyond expectations, loved our stay."

"Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to...

"Nice hotel. I stayed at the garden suite which was secluded. I would recommend "

"The property is extremely well appointed from a design standpoint, but there is a serious lack of sufficient staffing to operate at the standards of a five star hotel. There is no one around in the evening except one person at the front desk who is trying to check in latecomers, order taxis, make dinner reservations and deliver room service. The bar was closed and there is no restaurant other than at breakfast. Room service is a bar type menu, I cannot quite fathom how you can design such a...

"Got room upgraded for free, very generous! Hotel immaculate throughout and in great location"

"Lovely hotel - quiet and peaceful, with a great pool. We walked to and From Florence city center each day - 30-35 minutes each way. Some of the staff were quite surly/ aggressive/ rude, but most we just lovely and really helpful. "