We were at the property only for overnight. Everything just perfectly worked out, airport shuttle, restaurant, small breakfast shop. the propryt was clean and conviniently located.
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager
Airport shuttle very convenient. Room was very comfortable clean . Staff very friendly and helpful. Restaurant breakfast adequate. Overall a very good hotel.
Ramana reddy
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก GM วันที่ 24 เม.ย. 2024
Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our service and cleanliness. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager
4/10 แย่
Raymond
เดินทางกับคู่รัก
23 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
The A/C in the room sounded like an old Chevy engine and my wife couldn’t sleep all night. Smoke detector or something was flashing like a strobe light too. There was a long black wirery hair in the shower. The bed and pillows were comfortable though.
The wind kept us awake most of the night! Very loud and howling. Sounded like a window wasn’t sealed properly! Only got a few hours sleep but we’ll survive. We won’t be back! Staff is very friendly and accommodating! I’m sure they would’ve changed our room if we would’ve asked!
Thank you for sharing feedback from your visit. Please accept our apologies that you were disturbed by the noise. We would have been happy to assist with changing rooms.
2/10 แย่มาก
Ibtisam
23 เม.ย. 2024
Ibtisam
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 24 เม.ย. 2024
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager
Thank you for your visit. We appreciate your feedback!
4/10 แย่
Pete
11 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
It was noisy. A lot of noise from the rooftop HVAC system which made it difficult to sleep.
Pete
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก GM วันที่ 12 เม.ย. 2024
Thank you for your comments regarding your stay with us. I am sorry we did not leave you with a better impression of our hotel. It is our goal that all our guests leave us feeling we are one of the best hotel experiences they have ever had. Noise issues are very rare for us and I would like to apologize for the inconvenience you experienced during both your stays.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager
I would like to begin by thanking you for sharing your experience with us. Your feedback is greatly appreciated and will help us to continue improving our service levels.Thank you for pointing out our wonderful location. Being just a stone’s throw away from the Bay we have the benefit of some amazing views from our guestrooms as well as easy access to the beautiful walking/jogging trail situated along the Bays edge.I hope you have an opportunity to come back and see us again soon. Regards,John C. Kellites / General Manager
Breakfast was great and staff was super friendly. Only thing our family had an issue with was the mattress and pillows were so uncomfortable. Definitely kept waking up thru the night.
Thank you for your visit. We appreciate your feedback and will certainly advise of housekeeping team about the mattress and pillows!
6/10 พอใช้
Mo
5 เม.ย. 2024
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Mo
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 5 เม.ย. 2024
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager
The receptionist, Treasure, was really nice and professional. Because their Shuttle bus starts at 4:00 and my flight departed at 5:00 they even paid for my taxi to the airport. Really good service.
House keeping is a recording and they never call you back. Sink was plugged up, Heater/Aircon did not work. Needed extra blankets, never got them, nothing was ever fixed or even addressed
Noel
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 28 มี.ค. 2024
Thank you for taking the time to share your experience with us. I am terribly sorry for the numerous issues you encountered during your stay. The lack of service you received is shocking and would be upsetting to anyone. Thank you for your very valuable feedback, we will work very hard to address your concerns. Please come back and give us an opportunity to redeem ourselves.Regards,John C. Kellites / General Manager
10/10 ดีเลิศ
Sara
28 มี.ค. 2024
Sara
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Teena วันที่ 17 เม.ย. 2024
Thank you for your feedback. We really appreciate it.
The hotel is beautiful and well kept, very clean as a beautiful view of day and walking track all the way around beautifully landscaped the pool is heated in the workout room was wonderful
Jacqueline
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 27 มี.ค. 2024
Thank you for taking the time to share your comments with us and for your kind words regarding our hotel features and location. It is wonderful to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager
I didn’t like that I had to push the button for assistance entering and exiting the parking lot since my card never worked. This was very inconvenient in the rain since it takes a while for someone to answer.
Thank you for sharing your feedback, and please accept our apologies for the difficulty with the parking machines. Our engineering team will be advised to inspect to be certain that everything is operable.
Nice and quick shuttle from the airport. Eric checked us in and was very friendly and helped us with dining options and suggestions. Room was comfortable, clean, and yes maybe a bit dated but we were happy with our overnight stay. Would recommend.
Thank you for your visit. We appreciate your feedback!
10/10 ดีเลิศ
Monica
23 มี.ค. 2024
Monica
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 12 เม.ย. 2024
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager
Thank you so much for finding the time to complete a review of your stays with us. It is wonderful to read that you enjoyed our friendly service.We hope you have an opportunity to come back and visit us again soon.Regards,John C. Kellites / General Manager
Made a reservation for this hotel and after an 8 hour flight arrive at the property at 1am to be told my rooms were given away because they overbooked the property!! Absolutely ridiculous and frustrating !
jeimi
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk วันที่ 21 มี.ค. 2024
We do apologize for the inconvenience. We did cover the cost of your stay at our partnering property and issued a full refund for your stay with our hotel. If there is anything else we can do, please contact the hotel directly and ask to speak with a manager. Thank you.