Arrived at the hotel only to be told that they had no booking under my name. Apparently it's now under new management and all previous bookings have not be honoured. Had a triple room for £84 - told they could provide a single at £119 and a double at £199. Contacted Hotels.com for help - again useless. Only informed that no charge for the original booking had been taken. They even sent me an email later in the day asking how my checkin experience was!!! Offered no help in trying to find an alternative. Had to pay the new price for very disappointing rooms. Major road directly outside was noisy throughout the night. Single glazed windows meant zero sleep. 1 star hotel rating at best. Avoid!
I was very disappointed, the place was shabby, bannister coming off the wall. The room was strange, tv in the wrong place, bed was unstable and creaky. I asked for my money back as I wasn’t staying there. The man was aggressive and would not listen. Refused to give me a refund. Very upsetting.
Perfect location with easy walk to O2 or to Greenwich market. Fairly basic room; double bed (nice & long which was lucky as I'm tall & my heart sank to see a bed with bed ends)! 2 cupboards & a dining chair (bedside cupboard would've been nice). Radiator never got warm except the one in the bathroom did. Tea making facilities but no hairdryer or spare pillows, blanket or shower mat. We would have liked a coat hook on the door or hooks on the wall. However it was & quiet which was great & very clean with nice big towels. We'd probably stay again but not for any long stay.
My complaints about finding a cockroach was not taken seriously. Dust and forks were behind bed when I tried to kill the cockroach. Shower head was bad and no breakfast.
Great location for the o2 only about a 15 minute walk. Also on a street with plenty of amenities. Very friendly staff. Basic but just what you need for one night.