It’s was totally disappointing, first, my booking was at Pudu Sentral eventually they change the Hotel booking to another branch and informed lately where’s I was reached at the lobby (my first frustration), that was quit hustle and unprofessional.
Secondly, The hotel should inform the customer on
time of check in , that’s the area is facing water problem. Perhaps, the water was stopped at night and they didn’t inform us about the water interruption Earlier and all the while I need to keep on calls the receptionist and asking for the update the most displeasure moment. The receptionist at-least can call and let’s us know what’s going on apparently NOT, I need to go all the way to the receptionist and find out the water interruption, the Disgusting part was they can’t even provide tissues. What kind of service do they have? It’s full of uneasiness and discomfort.
The good thing about the hotel was the really cheap price. It makes it possible for solo travellers who dont have that much money to have a nicer place than a hostel and a own room for a while. But to be really honest the stuff wasnt friendly at the reception and it seems like they dont really care about their customers. Its missing in the small things
The room wasnt reallt clean, I didnt got a room like it was looking on the picture for the room i've booked and there was no wifi working in the room. The room itself was without love and you really get just the most nessesary things like a bit of soap and two towels and toilet paper. The rooms could be a little bit more lovely with some plants and pictures on the wall. The rooms were looking poor
Really bad hotel. Dirty and management doesnt care
Room is not taken care of, dirty--stains, dirt, marks, hair etc. The water dispenser outside the room has cockroaches roaming in it. Management doesnt care about hygiene and standards. Can clearly see from the condition of the rooms. They have kettles in all rooms but useless because you can't boil water in them. one front desk staff said many people have complained about the water kettle. so why didnt the management take action? I reserved for 1 night but I left after only a few hours because I cant stand the place.