When you enter any hotel, the first interaction with the front desk is very important . We are a party of 9 . We got 2 two/bedrooms and 1 one-bedroom for 6 days. Originally we were booked for 5 days but we decided to add an additional day and hotel said we had to cancel original booking which we made 6 months ago and rebook at again at a higher rate, if we can get one. We then decided to do another booking just for the additional one day. On check in we asked for late check out on the departure date. They said we can stay until 2 and if we stayed over that time we have to oay 1/2 day rate. That was fine with us. Also, on the fifth day, we have to checkout and check-in without transferring rooms. That was fine with us. Next day, we are advised to checkout our room on the fifth day and we will have to transfer to another room. What is the logic of that? The most annoying thing is that Omi , the lady in the reception, also denies everything she said. She is a total lier. I don’t even know what position she holds. She does bit belong in the hospitality industry. My son left on day 5 and was asking if he can get a one-day refund ince it was still one month before the deaine for cancellation. Hotels.com was also trying to reach out to them. The Answer is No .
I would to say on the bright side that the hotel is conveniently located, rooms are spacious and clean, chamber maid was friendly and accommodating.
I was involved in the hospitality industy.