Dear KULWATHU Thank you for your patronage, we’re truly thrilled to receive a high rate from you and it’s much appreciated.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

เรยนคณ Aommทางโรงแรมขอขอบคณสำหรบการเขาพกและแสดงความคดเหนตอประสบการณครงน ขออภยเปนอยางยงในความไมสะดวกทเกดขนในชวงเวลาลกคาเขาพกหรอออกจากโรงแรมพรอมกนเปนจำนวนมาก อยางไรกตาม ขอขอบคณอกครงสำหรบคำชมเชยการบรการจากพนกงาน เราหวงเปนอยางยงวาจะไดตอนรบคณอกในอนาคตนะคะขอแสดงความนบถอกรรณกา แกวมาOperational Excellence Manager

โรงแรม อวานี เอเทรียม กรุงเทพฯ ขอขอบคุณสำหรับความพึงพอใจ พวกเราหวังว่าจะได้ต้อนรับคุณ SUKRITA กลับมาพักอีกในอนาคตอันใกล้นี้นะคะ

Dear Guest, Thank you very much for choosing to stay with us during your trip in Bangkok and for your nice review. We are very happy to hear that you have enjoyed your overall experience and great to know that you were impressed with a surprise gift during Christmas Day. I will share your kind words with the entire team. Thank you again for sharing your experience, when your travels bring you back to Bangkok, we hope to have you again at Avani Atrium Bangkok. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you for staying with us and for your review. We are delighted to hear that your stay with us was comfortable including executive lounge access, friendly staff, comfortable bed and our Assistant Guest Relation "Day". We will be sure to share your kind words with the team. We look forward to the opportunity to welcome you back again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you for taking the time to share your thoughts about your stay at the hotel. We regret to hear of your less than positive experience during your stay and I apologies if we missed the opportunity to impress you on this occasion. Please be informed that we confident that our food is always refilled and take care by staff. In room amenities will refill the next stay also guest can request for extra service at anytime, we are very sorry for any disappointment caused. We appreciate and value your feedback and thank you again for bringing this to our attention. We hope that we may have opportunity to welcome you again in the future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Kasapak, Thank you for choosing to stay at Avani Atrium Bangkok and for rating us. We hope you have enjoyed services and facilities we provided and we look forward to welcoming you back again in the not too distant future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you very much for choosing to stay with us and for your review. We are very happy to know that you have thoroughly enjoyed your stay at our hotel including good location, service you received from reception, clean room and that you had a comfortable stay with us. We look forward to the opportunity to welcome you back again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you very much for choosing to stay with us and for your review. We hope you have enjoyed hotel facilities and service we provided. We look forward to welcoming you back in the not too distant future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

เรียน คุณ Paphitchaya ทางโรงแรมต้องขอขอบคุณเป็นอย่างสูงที่สละเวลาให้คำติชมการบริการของเราค่ะ ทางโรงแรมยินดีรับฟังทุกๆคำแนะนำเพื่อการปรับปรุงคุณภาพการบริการให้เป็นที่พึงพอใจขอลูกค้าทุกท่านค่ะ และหวังว่าจะมีโอกาสได้บริการท่านในครั้งต่อไป ขอแสดงความนับถือ AVANI Atrium Bangkok

Dear Sitthiphong Thank you very much for choosing AVANI Atrium Bangkok and taking time to comment on your stay. We are delighted to hear that you had an overall good experience and enjoyed. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With Regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Kaven, Thank you for taking the time to describe about your recent stay with AVANI Atrium Bangkok. We are pleased to learn that you have had an overall good experience during your stay with us. We appreciate your feedback and we welcome constructively. Thank you once again for your feedback and we can’t wait to have you back in the hotel on your next visit to Bangkok! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

เรียน คุณ Paphitchaya, ทางโรงแรมต้องขอบพระคุณเป็นอย่างสูงที่สละเวลาให้คำติชมการบริการของเรา ทางโรงแรมยินดีรับฟังทุกๆคำแนะนำเพื่อการปรับปรุงคุณภาพการบริการให้เป็นที่พึงพอใจขอลูกค้าทุกท่าน ขอแสดงความนับถือ ซาริฟา มะหะมัด ผู้จัดการด้านคุณภาพงานบริการ

Dear Khun Songkeat, Thank you very much for your positive review and for choosing to stay with us. We are pleased to learn that you had an excellent experience during your stay at AVANI Atrium Bangkok. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Timothy,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations, and your feedback is very invaluable to us, and we're thrilled to have contributed to your memorable experience. We really appreciate for your kind support, and We look forward to welcoming you back for another exceptional stay.Best Regards,

Dear Elizabeth,We are thrilled that you had a wonderful stay with us and giving us perfect 5/5-star rating. Your satisfaction is our ultimate goal and that our staff were able to make your experience a memorable one. Your feedback motivates us to continue delivering exceptional service. Thank you again for sharing your great experience with us. We are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one. Warm Regards, Patcharaporn Crutmuang Grand Mercure Bangkok Atrium

Dear Florence, Thank you for taking time to share your experience on this site. It is a great pleasure to know that your stay was a perfect one. We look forward to welcoming you back in not too long future. Happy Songkran !Best regards,

Dear Kerisha,We appreciate your feedback and are delighted to know you enjoyed your stay at the Grand Mercure Bangkok Atrium. Your satisfaction is our top priority, and we look forward to welcoming you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Best Regards,

Dear Kiera,Thank you for your review. We very appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams do the improvements can be made. In the future we hope you consider giving us another chance to impress you. Warm Regards Patcharaporn Crutmuang Grand Mercure Bangkok Atrium

尊敬的 Pui Ying：感谢惠赐有关下榻 The Grand Mercure Bangkok Atrium. 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Patcharaporn Crutmuang

Dear Shannon, We very much appreciate your exceptional rating and comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Qingping,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Sincerely,Patcharaporn CrutmuangGuest Experience ManagerGrand Mercure Bangkok Atrium.

Dear Ma del Consuelo,We really appreciate you taking the time to share your rating and comments about your stay at the Grand Mercure Bangkok Atrium. We humbly received your feedback about our room condition that need updating. But for all that, our main priority is to be able to offer the well maintained and comfortable atmosphere for our guest. As your satisfaction is very important for us; we regret to hear that you have slightly discomfort using our concierge service. However, we will make sure that we deliver your feedback to the team to enhance more our guest experience. Thank you again for sharing your experience with us and hope we will have an opportunity to welcome you back again for your next visit.

Dear NAOKI, We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. We humbly received your value feedback and have reviewed it with our team to foster the improvement. We care always looking for ways to improve our customer experience. Your satisfaction is very important to us.Thank you for your review and hope you will consider staying with us again.Sincerely,

Dear Nicholas,Thank you for your recent stay and awarding us an outstanding rating. We are delighted that your stay exceeds your expectations.Thank you again for sharing your feedback and we are looking forward to welcoming you back for another exceptional stay.Sincerely,Patcharaporn Crutmuang,Guest Experience ManagerGRAND MERCURE BANGKOK ATRIUM

Dear Jordan,We very much appreciate your exceptional rating and comments regarding your stay at the Grand Mercure Bangkok Atrium. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and we hope to enhance this experience even further in the future.Thank you again for sharing your experience, and we look forward to having you back with us again soon.Sincerely,

Dear Brian,We very much appreciate your feedback regarding your recent stay at the Grand Mercure Bangkok Atrium.We are deeply sorry to hear about your unpleasant experience. We humbly received your comment in regard our hotel needs upgrading. on the other hand, our main priority is to be able to offer the well maintained and comfortable atmosphere. We truly know that our guest satisfaction is our priority concern, and you have our assurance that we are currently looking into issue that you mentioned in order to enhance better stay experience for our guest.Furthermore, we completely understand that our hotels always welcome tourists from many nationalities and the English communication for staff plays very essential, as the result in this matter; We strongly take your feedback very seriously and we'll review our training process and take steps to ensure that our representative staff are knowledgeable and courteous. Thank you again for sharing your experience with us. We hope to have an opportunity to welcome you back and make your stay more enjoyable.Sincerely,Patcharaporn Crutmuang,Grand Mercure Bangkok Atrium.

Dear Johan, We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is such a wonderful that you found our rooms comfortable and our associates friendly. We are really delighted that your stay exceeded your expectation. Your glowing feedback made our day!Thank you again for sharing us your experience. We eagerly await your next visit and the chance to exceed your expectation once more.Sincerely,

Dear MICHIAKI,Thank you for your recent stay and awarding us a positive rating!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your review and value feedback are appreciated. Thank you for staying with us and hope to have an opportunity to welcome you back and turn your experience to be your outstanding stay.Sincerely,

Dear Sam,Thank you for your review. We very appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams do the improvements can be made and well taken care of. In the future we hope you consider giving us another chance to serve you better.Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Dear RYAN. We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium.Thank you for choosing us and giving us a perfect 5/5 rating. We are thrilled that you had a wonderful stay with us. Thank again for taking your time to rate our hotel. We are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Jeremy, We are sorry to hear that the condition of the room was less than ideal. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so the improvements can be made. In the future we hope you consider giving us another chance to impress you. Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Thank you for reaching out to our team with feedback about your stay at the Grand Mercure Bangkok Atrium. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments about aspects of the room condition that needs upgrading. Our main priority is to be able to offer the well maintained and comfortable atmosphere. Our guest satisfaction is our priority concern. We will deliver your feedback to our team as we strive to meet our guest's need to enhance better stay. Thank you again for sharing your experience. We really hope you will consider staying with us again. Sincerely, Patcharaporn Crutmuang, GRAND MERCURE BANGKOK ATRIUM

Dear Alice ,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

Dear Sabine,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

Dear Motoki,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

Dear Tracy,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Michael,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

Dear Anonymous,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

Dear Olivia,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Maribel,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Nicolas,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

Dear John,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Fiona,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

Dear Dominique,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,

Dear Katrine,Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations. All improvement points given during your stay have been well noted and immediately put to action to better your experience.We hope we have the opportunity to welcome you back in the near future.Yours Sincerely,