I recently stayed at the Sofitel Hotel in Amsterdam, expecting a luxurious experience given its 5-star rating. Unfortunately, it was anything but. For a 5-star hotel, I was shocked to find that the shampoo and body wash bottles didn’t have locks. I understand the importance of recycling, but reusing bottles for hand soap, body wash, shampoo, and conditioner without proper seals is unacceptable and unhygienic.
The rooms were absolutely filthy. There was black mold on the ceilings, which is a serious health hazard. The beds were disgusting, and the carpets were equally appalling. To make matters worse, when my wife and I arrived at our room, we discovered that someone else was already in it!
Every night, despite having a “Do Not Disturb” sign on our door, hotel staff knocked and brought us food we didn’t order. The service was atrocious, and nobody ever apologized for any of the inconveniences we faced.
This was by far the worst hotel experience I’ve ever had. The rooms were filthy, the service was terrible, and I would never, ever consider returning. Save your money and avoid this place at all costs.