Expedia^® Rewards Terms and Conditions

To earn Points for an Eligible Booking, you must be a Member of the Programme prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed in to your Account or if you create an Account after booking but before travel is completed. 

As a Member of the Programme, you will receive regular Account-related updates by email. You cannot opt out of regular Account-related updates. If you want to stop receiving these emails from Expedia, you must close your Account. Members may close their Account by calling the customer service centre. Your ability to earn and redeem Points and claim any Programme Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Programme again in the future, you will need to create a new account.  

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travellers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia Account, the individual's Account that you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Programme and they have an active Account. 

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary.  Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s).  

No Points will be earned for change or cancellation fees imposed by suppliers. 

If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in or check-out (such as city tax or a resort fee), such amounts will not be included when calculating the Points (even where such amount is included in the total displayed when booking). 

Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking.  

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for non-Completed Travel.  

Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, a financial institution or a card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account.  Points earned pursuant to fraudulent, sham activity or falsified information will be rescinded or cancelled by Expedia. 

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe that your Account has been the subject of any suspicious activity, please contact the customer service centre immediately. If it is determined you have been the victim of a fraud, the Points that you have earned may be transferred to a new Account. 

Your Points balance and redemption activity can be accessed on your Expedia Rewards activity page.  Points and Programme Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Programme and redemption of any rewards. 

If you believe that you did not receive the correct number of Points for an Eligible Booking, you must contact the customer service centre within one hundred and eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below. 

Upon making an Eligible Booking, the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See the chart below for the length of time that it may take for Points to move from pending to available status. 

Points will be earned at the rates specified from time to time on the Expedia Rewards Benefits page located at www.expedia.co.th/lp/b/exp-rewards-faq 

Points can be earned by making an Eligible Booking on the Expedia Site when signed in to your Account as follows: 

Eligible Flights
Earn one (1) Base Point for every one hundred and fifty (150) Baht spent on Eligible Flight Bookings booked through the Expedia Site when signed in to your Account 

Eligible Bookings (non-flight)
Earn one (1) Base Point for every thirty (30) Baht spent on the following Eligible Bookings booked through the Expedia Site when signed in to your Account: 

• Eligible Hotels
  Additional hotel terms: Points will be calculated based on the amount paid, including taxes and fees, to Expedia at the time of booking (‘Pay Now’). In addition, if you elect to ‘Pay Later’ when making any property booking or if payment for the booking is not otherwise made to Expedia at the time of the booking, the amount payable to the property for the property booking as displayed on the Expedia Site will be converted to Baht by Expedia for the purpose of calculating the Points. Any amounts payable to the property (‘Pay Now’ or ‘Pay Later’) for ancillary services that are not booked on the Expedia Site (including but not limited to room service, spa services) are not eligible to earn Points. 
• Eligible Activities
• Eligible Packages

Non-Eligible Bookings
Bookings for the following are not eligible to earn Points:

• Insurance
• Cruises
• Flight + Activity packages
• Hotel + Activity packages
• Hotel + Flight + Activity packages
• Flights booked directly via an airline’s website, even if your original flight search was conducted on the Expedia Site

From time to time, Expedia may offer opportunities to earn Bonus Points. All applicable terms and conditions associated with the specific Promotional Bonus Point offer must be met in order to earn Bonus Points. Bonus Points earned through a Promotional Bonus Point Offer will be posted to your Account as pending at time of booking and will move to available status in accordance with the offer-specific terms and conditions. Promotional Bonus Point offers apply to changed bookings, as long as the changed booking still meets all requirements and conditions of the offer. Promotional Bonus Point offers do not apply to cancelled bookings. Offers are limited to the offer recipient and are not transferable. Promotional Bonus Point offers are not redeemable for cash and are void where prohibited by law. 

Points will not expire as long as you have earned Points on an Eligible Booking or redeemed a Redemption Reward through the Expedia Site on your Account at least once every eighteen (18) months. If there has been no such activity, all accumulated Points in your Account will expire and will not be reinstated. 

Points can be redeemed for Redemption Rewards, which are subject to the availability and restrictions of the relevant supplier.  

Points cannot be redeemed for cash and have no cash value.  Points cannot be combined with any other certificates, coupons, discounts, upgrades, awards or promotions.  Points cannot be redeemed on stand-alone flights, insurance or other exclusions as listed under each category below. Redemption Rewards are offered as promotional items and are void if sold for cash or other consideration or if altered or copied, and cannot be reissued if destroyed, lost or stolen. Redemption Rewards are not valid where prohibited by law. 

Members can redeem available Points to pay the partial or full cost of a ‘Pay Now’ hotel, excluding taxes and fees. Points can only be redeemed where payment is being made to Expedia at time of booking where the ‘Pay Now’ option is presented.  

Points cannot be applied to the cost of cancellation or change penalties, bookings that have previously been paid for, or other miscellaneous charges. Points cannot be redeemed on ‘Pay Later’ properties or properties offered by Vrbo.  

Members can redeem available Points for Expedia coupons in various increments (‘Reward Coupon’) that can be applied to the cost of a package limited to a ‘Pay Now’ hotel + flight booked on the Expedia Site. A Reward Coupon will only be able to be issued up to the value of ₿10,000. When you redeem Points for a Reward Coupon in your selected amount, you will be issued a Reward Coupon code. The issued Reward Coupon will be deposited into the Member's Expedia Account, and can be found on the coupons page within ‘My account’. The Reward Coupon may only be redeemed by the Member. Any terms or conditions applicable to each Reward Coupon will be confirmed at the time of issuance. Redeemed Points will be deducted from your Account at the time that the Reward Coupon code is issued.  

Reward Coupons can only be redeemed for packages limited to a booking at a ‘Pay Now’ hotel on the Expedia Site + a flight booked on the Expedia Site, and only where payment is being made to Expedia at the time of booking. Reward Coupons will be applied to the hotel portion of the package first, then to the flight portion of your package, less any taxes, fees or charges due on the package. Please note: any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 working days. A Reward Coupon can only be applied to one (1) package and one hotel room per booking. A Reward Coupon cannot be used for booking multiple rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons may not be combined with or applied to any other certificates, upgrades, awards or coupons. All taxes, fees, charges and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone and other charges that are applicable to the reservation are the responsibility of the traveller, and Reward Coupons cannot be applied to such amounts. Reward Coupons cannot be applied to the cost of cancellation or change penalties, prepaid bookings, administrative fees or other miscellaneous charges. Reward Coupons are void where prohibited by law. 

No Point refunds will be issued for unused or expired Rewards Coupons. Rewards Coupons expire one year after issuance. 

Members can redeem available Points to pay for the partial or full cost of an activity where Expedia collects the payment at the time of booking.  

If any part of these terms and conditions are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these terms and conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. 

These terms and conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Expedia with respect to this Programme, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Programme.  

These terms and conditions are governed by the laws of Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore in all disputes arising out of or relating to your membership of this Programme.