Absolutely great hotel, and amazing building/architecture and art to boot. First time here, with family. Really clean and comfortable room, great breakfast as you'd expect, and while the service is a little Israeli-style, it was definitely the best service we've had at a hotel here. Absolutely no complaints and hope we can stay again soon!
The staff was friendly and the food was good. We're vegans and they had plenty of options and even made some extras per our request. The pool was fun and spacious and had a nice calm vibe. However, the general state of the hotel and the cleanliness of the room and the public areas has deteriorated in the past few years. It was unpleasant to see little things around the hotel not clean, not taken care of. For example ants in the room, flies in the dining areas and pigeon droppings around the public areas outdoor. For a hotel that calls itself luxurious, the level of cleaning and maintenance was low.
Really enjoyed our stay, welcoming staff, amazing breakfast and clean rooms & facilities. Loved the unique atmosphere, incredible art everywhere. Would recommend to anyone that is looking for something that is not run of the mill.
While views and food are spectacular, the property seems understaffed and maintenance of rooms is poor.
เข้าพัก 3 คืน, กันยายน 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
13 มิ.ย. 2023
ชื่นชอบ: ความสะอาด
Quirky hotel, good location for stopover
Quirky, arty, really great swimming pool and gardens. Breakfasts were very good with ample variety. Location good for a stopover and an enjoyable walk into the centre of town. Housekeeping was very hit and miss - could do with a more structured timetable.
Beautiful and relaxing surroundings, but the rooms are dirty, outdated, and poorly maintained. Not a place I’d return to, especially given the high price that doesn’t match the value.
My family and I had a two night stay at this property. The location and view from our room was amazing. The service on the other hand was not great. We stayed in suite 501 which is right above the garage opening which creates tremendous noise from banging against the drainage system of the garage that translated straight to our room about 400 to 500 times a day. We asked for our room to be serviced and it was not. For the price we paid we expected a lot better quality of stay.
After having come from a spa in northern Israel which was incredible .. the staff went out of their way to be helpful, it was not the feeling in this hotel. It had a cold feeling .. it was a gorgeous hotel, with incredible views, and wonderful art, but it left my husband and I cold. I felt like we were in an art gallery but had a place to sleep there. Also, they claim they ah e an elevator, which they do, but each of the rooms I saw had a number of steps up to the room. My husband has a walker, and it was a bit difficult for him. It would have been wonderful if someone offered to help us to our room. I wish I hadn’t spent the kind of money I did on this place.
We booked a half board stay at a significant premium, expecting dinner on arrival. However, we were only offered a sandwich or soup in the bar. Dinner the next night did not even include soft drinks. Also had maintenance issues in the room. When we complained and asked to talk to the manager, there was sympathy but no call back from manager and no compensation whatsoever. Service is sympathetic but not effective. Value for money, especially for the half board upgrade, is poor.
People were smoking around the pool, garbage was left on the floor
เข้าพัก 2 คืน, กรกฎาคม 2022
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Pascal
16 พ.ค. 2022
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Disappointed
We had booked a specific type of suite. When we arrived they had downgraded us without informing us. We were given the keys and when we got into the room were shocked by the downgrade. Eventually we were moved to a better room which was still not the category that we had reserved. We were obviously given compensation for that but our disappointment was great because we didn’t have the view that we hoped for. We selected this hotel for the view and therefore booked the best accomodations there but our stay was with no view.
One of the biggest complaint is that we were not informed beforehand that we would not be getting the room reserved. We were not treated with consideration.
Our room was not cleaned during our two nights stay and we had to request the maid to come.
They came and they only changed towels and did not clean bathroom and bedroom. Definitely not the type of service you expect for a five star hotel
เข้าพัก 2 คืน, พฤษภาคม 2022
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
10 เม.ย. 2022
ชื่นชอบ: ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: ความสะอาด
שיר
היה נחמד מאוד. קיבלנו חדר שפונה לנוף נהדר וזה היה כייף. בנוסף אישרו לנו בשבת פינוי מאוחר יותר, ב 14, וגם זה הוסיף לחוויה.
עם זאת יש לציין שרמת הנקיון לא היתה משביעת רצון. כשנכנסנו לחדר השירותים לא היו נקיים ונאלצתי להזמין את התחזוקה שינקו. לא נעים.
great place beautiful view.
the room lacks a comfortable seat for reading or watching TV.
the lobby area lacks places to seat and have fun
the entrance to the indoor pool is prohibited for children. they were very disappointed.
Great location for a relaxing weekend. Amazing architecture. A must be for architects. But the service is horrible! The food is just fine what you would expect for a luxury hotel in Israel. But the Frontdesk is unbelievable incompetent. Everything we needed or asked has to be asked three or four times and even than it’s not happening.
Great hotel, but the service is not what is expected for the money.
First booked one room but were put in a cheaper option, had to change.
No cleaning came to clean the room on the second day of the stay.
Breakfast is very good with lots of options of food
Great service
Great breakfast
Nice view
Poor exchange relative to the high price
Basic room standards and facilities
For the price I would expect a hot tub in the patio
המלון סובל מבעיית ניקיון קשה ותחזוקה בעייתית מאוד. לא מצליח להבין איך מלון ברף המחירים הזה מרשה לעצמו לזלזל כל כך בניקיון ובתחזוקת המלון.
האוכל טעים והשירות ידידותי