4/10 แย่
Shelbie
เดินทางกับครอบครัว
25 ส.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff were very polite and sympathetic to my concerns, but overall it was difficult to justify spending 500$ for a second room when there were booking issues and when many of the utilities were nonfunctioning. Expedia indicated a bedroom could fit 3 so I booked this, but was told upon arrival that it meant 2 adults and a small child on a small sofa and I therefore had to book a second bedroom at full cost. The bedrooms weren't ready until 1-1.5 hours past check-in time (we arrived 1 hour before check-in to drop off bags), indoor pool was unexpectedly closed, one elevator (out of two for the whole building) was nonfunctioning due to a pool leak, the second bedroom was warm and smelled of mildew, all door hinges were unoiled and loud, water didn't drain well in showers, and the complementary breakfast that was provided as a result of sharing my concerns was unclean and minimal for what is regarded as a high-quality hotel. The staff, again, are very sweet and tried to fix the fixable issues as they came up, but I would not stay here again unless they reached out to discuss reconciliation.
Shelbie
เข้าพัก 3 คืน, สิงหาคม 2025
