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"The bedroom was clean but the double beds are small, wish they offered king size throughout. Excellent location and good bteakfast"

"No parking spaces"

"I will not recommend this hotel to even my worst enemy. Firstly, hotel exterior is doing major renovations causing ALOT of inconveniences when you are getting to and fro the hotel. Secondly, the hotel only has ONE operational lift serving 155 rooms!! There’s always an insane line waiting for the lift and once I had to wait up to 25 minutes cause the lift is tiny and can only fit 3 people at one time. There are also a whole lot of stairs everywhere and there is nobody helping with bags. The most angry thing is that I have requested for a late check out for both of my booked rooms, which was agreed upon. But at 10.50am, ten minutes before the official check out time, my parents were chased out of their rooms by the housekeeper who claims that they needed to clean the room for the next guest! So my parents were left stranded in the corridor for 30 minutes. It’s absolutely disgusting and regarding the issue. the Indian manager only said to me “sorry probably a new chamber maid”. Absolutely no service recovery and not an ounce of compassion in anyone. Worst hospitality in the whole UK hands down. "

"I was well satisfied with the staff and all the facilities "

"Good service"

"A lovely, and very modern hotel in the heart of York. Very friendly and warm staff. Walking distance to all of the major sites. Wonderful breakfast."

"I have already sent my review in once, the worst thing was your website on booking saying the price included breakfast and when we got there it didnt ! thats poor marketing !!"

"Lovely hotel and the staff were lovely. Our Room was nice, but sadly the bathroom was terrible. If you went for a shower the bath would fill with water because the plug was stuck closed and the door handle to the bathroom was falling off. "

"Was excellent just one or two minor defects but not a problem.Will visit again"