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"Love staying here"

"Staff was as good. nice. and as accommodating as any place I have ever stayed."

"rooms dated....needs a major refresh. Breakfast was horrible...nothing like other Shangri-la properties."

"The property is at a prime position in Cairns - walking distance to all attractions, but!!! It desperately needs an update to its 1980’s rooms! Bed was rock hard and furniture old, scraped, marked and tired. Staff are rude and not helpful. Will NEVER stay there again"

"Clean and in the middle of the city. Short walks too."

"Perfect location, walking distance to most things :) Pool is beautiful, pool bar drinks/food options are great! Staff were helpful & happy everyday :) View from room was AMAZING, my request was met! Can’t wait to be back, relaxing holiday:)"

"Very conveniently located. Spacious rooms."

"今回のケアンズ旅行では別のホテルにも滞在し、旅程の都合上こちらは一泊でしたが、とても素晴らしいホテルでした。プールもあり、時間が許せばもう少し滞在していたかったです。 ナイトマーケットやリーフフリートターミナルに近く、利便性のよい立地です。 高層のホテルで今回14階の部屋だったので、市内や海も見渡せました。 浴室などの設備は少し古めでしたが、清掃も行き届いており、快適に過ごせました。 スタッフの皆様も親切にご対応いただきました。日本人のスタッフの方もおり、翌日のタクシーの手配もいただき、助かりました。"

"Easy parking, handy to airport."

"Room was clean and functional, and the bed was comfortable with different types of pillows. Has WiFi but had a high latency at busy times. Everything worked as expected and was quiet at night. The little balcony was private and a good place to enjoy the morning with a coffee. The place is not a new establishment and is showing some sighns of aging but none that made a difference to my stay. The night time secure parking is a bonus me."

"The room was unclean, the air con barely worked and was noisy, and the noise from other rooms and doors slamming was ridiculous. I made a specific request that I needed a quiet room for sleep as I had an early start (up at 4am), this request clearly was not met. We left before 10pm and found somewhere else to stay."

"The staff was quite helpful. The room was spacious and clean with in-room sink and microwave. The air conditioning could have been better."