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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"The rooms were clean, staff were helpful. Overall great experience except the long walk to and from the room to the reception area which is the only exit to the building for guest."

"Not many amenities. Rooms were BERY outdated-felt like we were back in time a couple of decades. Bed was quite comfortable, which was nice. Need washcloths, not just towels, in the bath. Room was clean, just so outdated that it was hard to tell and the carpet surely had seem much better days-a long long time ago. Staff were VERY pleasant and helpful."

"Very clean property. Restaurant food was good. Staff went above and beyond for everything. Only problem was water not hot enough in shower."

"Beautiful room with a wonderful view of the wharf, but not the best choice for a long stay. The basic room is very small and becomes stuffy after a long day or a couple hot showers. There are no ice machines, or a refrigerator, or a microwave in the room, making storing and reheating leftovers as well as keeping drinks cool very difficult. Fitness center and gym are only accessible for a fee and there is no onsite parking. Staff, however, were very nice and very helpful!"

"There is no elevator at this hotel so carrying my suitcase up to the third floor was not pleasant. Other than that, it was a good experience."

"This is such a great location, right in the heart of London - steps from the Thames, London Eye and Westminster. The hotel itself is a good price for the location and the rooms were clean. We had a third adult sleeping on a sofa bed which saved money and was ok for the short stay. The restaurant staff were extremely accommodating and we had beautiful weather which made it fun to dine alfresco - even on a busy london street. Don't miss the graffiti tunnels right outside the back door and the...

"Lovely, but very small room, no AC. great location, helpful staff."

"Was there during one of the heat waves. Kept the blackout curtains down nearly the whole time. Air con in the room was pretty much nonexistent. It made sleeping challenging to say the least. When is London going to adapt to its actual climate. Heat waves happen every year now, multiple times. It’s time to invest in air con like your brethren across the pond."

"We stayed for one night during our short stay in London. The room was very clean, the shower was warm, and the neighbourhood was safe."

"good location "