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"Great ambiance!"

"Très bon hôtel et très bon accueil"

"The Lucerne was perfect for our overnight stay in NYC. Room was clean, beds were comfortable, staff were very friendly and helpful."

"There was only 1 working elevator. Wait times exceeded 15 minutes during rush hour."

"Perfect location."

"Good"

"yes"

"We were very happy to get into our room, even though we arrived early. We expected to drop our bags with the desk and sightsee until later that afternoon. The room was updated and clean. The location was fantastic. We did know where it was, theoretically, by looking at the map. However, we just didn't realize, until we got there, just how perfect the location was. So close to Hudson Yards and the Highline, Madison Square Garden, Penn Station, and the Chelsea Piers, where we took a dinner cruise....

"Das Zimmer war sauber, relativ groß. Das Bad modern und das Frühstück viel besser, als wir erwartet haben."

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"The hotel was clean & beautiful,my room was comfortable and clean,staff was informative,professional and very pleasant. I felt at home. I definitely will return for another stay. Thank you."

"Great location, helpful staff, nice room."

"Stayed for two nights. There were many ants on the windowsill right after check‑in. Staff only had housekeeping spray insecticide; no room swap was possible due to overbooking. The next day even more ants showed up on the table, but housekeeping was off‑duty and no further solution was given. Hygiene is poor. Staff banged loudly on the door, and shower water flooded the bathroom floor. The only upside is the convenient location. Would not recommend."

"This is a wonderful hotel, it is my top choice."