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"The stay overall was excellent. This is my lodging choice when I come to New York."

"Très bon hôtel et très bon accueil"

"Very satisfied, will stay with them next time I'm in NYC. Great staff, very clean rooms, excellent amenities. Really appreciated the ride to the airport was cheaper than Uber. Room service from the restaurant was A+"

"There was only 1 working elevator. Wait times exceeded 15 minutes during rush hour."

"I am a regular NY traveler and a Hyatt rewards member. This is by far the WORST hotel experience I have ever had. Property was clean, however, I spent hours trying to get in our room after check in time. I was repeatably told our room was not ready. At 10 pm I was able to check in. They told me it was spring break I could wait...they over booked. Then my card was charged 8 times for the stay even though I prepaid through Expedia. Staff was so rude and could care less the problems I was...

"Good"

"The vibe is really cool..plus it sits in a very central location"

"Having a brand name communicates expectation of benefits to consumers. We were greeted warmly by the Front Desk Staff"

"Location is Very close to Times Square, shopping mall, markets,all 3 famous buildings and subways. Breakfast was delicious, moreover the kitchen staff were very awesome, always helpful and friendly. Staff (everyone) is great. We will definitely come back."

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"Giid"

"The front office was good, they accomodated our early check in request and very courteous. Location was good. its worth for your pay. Room was clean and tidy"

"Service at The Wilson was awful - twice in one day. Back patio was closed without explanation. Third time staying here - will try another property next time. Juice not worth the squeeze."