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"our flight was delayed twice and we came in way after midnight and they charged me for half of my room price as a penalty so instead of it being a nice place to stay, it turned into a complete nightmare. The staff is belligerent. Their policies are ridiculous. I will never stay at another one of their hotels."

"Nice room and lobby. The mattresses and sofa cushions were a bit soft, but otherwise everything was to our liking!"

"Short drive to Longwood Gardens. Next to a Texas Roadhouse and a Chick-fil-A."

"!"

"Fire alarm went off 5 times due to a mechanical failure. Then emergency lighting system inside our room continued flashing long after alarms subsided."

"Clean, nicely maintained hotel in the heart of downtown West Chester"

"From the start to finish, this Hotel is t I notch."

"The rooms and lobby were clean and well kept. The restaurant served great food. For the price, the student servers need much more training on how to be a good server."

"The best hotel stay in a 15 mile radius, hands down. The staff are kind, hotel is clean & smells wonderful (esp the lobby rn, great job) and you can definitely find something decent to eat at the included breakfast. Also there’s a tea/coffee/water bar 24/7, supper convenient. ~25 mins from the city!"

"Na"