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"Checking in was fast and easy. No issues. The room (Handicap Accessible) was not good..Water didn't work in the sink, ice bucket was filthy, bed was terribly uncomfortable-(could feel the springs in the mattress)hair left on the bathroom floor, toilet seat loose, hand held shower head was Filthy, no drain stop for tub, breakfast "buffet" was a regular complimentary breakfast with rubbery fried eggs and cheap sausage links added, and as I was walking up to the desk to check out-with my registered...

"Nice quiet AC unit"

"I do not recommend staying here. Majority of the hotel has living residents. Place smells bad, they haven’t vacuumed or cleaned the carpets. People faded on drugs outside and in the hallways. Feel bad for the guy behind the counter residents yelling at him. He was very kind and helpful. The first room we got smelled so heavily of cigarettes we had him move us to another room. While in the new room, the television did not work. He came up and got it working. I would avoid this place."

"Hot water for tea was always lukewarm and all coffees were not hot, only warm. No microwave in rooms. Otherwise everything was great."

"The staff was amazing. They went above and beyond. The room was comfortable, clean and spacious. There was plenty of parking in the premises."

"Upon arrival we were informed all of management is brand new within the last 4-6 weeks; further noting the previous management did not take very good care of the place. Overall, staff was welcoming, kind, and open to feedback. Parking was excellent, no need to pay additionally like some places across the country. Cleanliness was okay, it wasn't terrible but it wasn't great. Here's what I noticed: - the grout in the showers could have been cleaned a bit better - the shampoo stripped ALL of the...

"The breakfast on Saturday morning was the best part of the whole stay. Great server great food and quite tasty ! The room was very clean but the internet was intermittent The TV was on and off every time it rained. Plus our room phone did not work at all.... Needs work. ✌"

"While the hotel is very old and needs updated, the rooms were clean, the staff was friendly and breakfast was hot, well still led and attendant was very attentive."

"Very drama free stay, near lots of food options and the highway, no complaints. I had a wifi issue that was on my end, but the front desk was very helpful in their attempts to resolve it."

"This property is in need of some repair and cleaning. There were holes in the baseboard in our bathroom and the vents were dirty. Also, some less than desirable, loud and rude individuals in the room next to us, yelling and screaming while slamming the door back and forth at 2am!! The location is also not the best area, a little run down and noisy."

"Upon checkin the front desk gal charged me $50 more than my Expedia reservation, when I asked why, she stated the room rates where $269 a night, I said don't you have to honor the Expedia rate, and at first she acted like no, then when I showed her the reservation, she then changed her tune and stated it was a $25 security deposit per night, that would go towards my $75 pet fee. Unbelievable. The washcloths and hand towels are hidden in a drawer that I couldn't see until we where getting...

"The rooms were very nice and well kept up. The breakfast had a lot of variety. The location was great for easy parking and being close to the lake."

"We just needed a place to spend the night and it served us well for that."

"The room was disgusting, the carpet was filthy, the floor is in the bathroom had not been clean for months there was stains on the sheets"

"Rooms and bathrooms were clean and spacious. Breakfast was a little subpar, but easy to manage. Staff was helpful and caring!"

"Will gladly recommend."

"This hotel was the cheapest rate we found for a newer hotel. The sweetness of the deal did not last as long as living with a budget hotel. The pro’s: the staff was nice, our tv worked the first two days, we loved having the mini fridge and microwave in the room. We asked a staff member what we should see in Benton Harbor. He told us they have a Walmart and did not recommend anything else. (We enjoyed South Haven and Holland, Mi. Benton Harbor has a high crime rate.) When we needed clean sheets I...

"Hotel advertised as a hotel with continental breakfast. Only has coffee and juice Room was clean but need major updates on property. Our room by windows floor was cracking and dent on floor. Other was good for sleeping hotel"