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"It was lovely accommodation. Very clean and comfortable and in an excellent location. There were only a few small reasons I didn't give a 5 star rating. We were staying for 3 nights; it would have been nice to have a bath mat...or even an extra towel. And considering we were required to take out the rubbish (which is totally fine), an extra bin bag or 2 would have been appreciated together with a dish cloth to clean the kitchen with. Other than that, it was a great place to stay."

"Nice clean room in a good location"

"Right in the centre of town, close to the park and waterfront as well as the shops and pubs. Great spot. Easy parking, clean and secure."

"Stayed here for one night on our way to Melbourne via the Great Ocean Road. Our room was immaculately clean and comfortable and the staff were very friendly and helpful. We had breakfast there and there was a good choice of food. I would definitely recommend Raj's Breakfast, a bit different and very tasty!"

"Location was fantastic. Room was clean and staff were very friendly"

"I have been traveling for 7 weeks and have stayed in 14+ hotels in N.Z. and OZ. None of them have made a greater effort to make me comfortable than City Heart, admittedly a modest, affordable 16 room place in Warrnambool. The bed was super comfortable, when you turned on the hot water, you got hot water and —— wait for it —— the T.P. was actually soft, almost plush!"

"Disappointed there was no robes or slippers or toothbrush in the room of standard room,think for the price it needs robes back. Bottle water 🍶 would be good too. Comfortable night sleep. Would prefer la a carte instead of buffet breakfast at $30 pp. Hot springs were lovely as always"

"주차무료입니다"

"Very clean, great amenities"

"Extremely friendly staff. "

"Everything was good except the bed was too soft for me but It was good to have a electric blanket. The location and the environment was very nice."

"Clean room and spacious"

"Rooms have been updated brilliantly including bathroom. Great bed"

"A lovely place to stay. Perfect for our needs. Friendly and helpful staff."

"Bedding and decor was lovely. Nice hot rain shower."

"very happy with this property and service"

"Previously stayed and enjoyed the hotel for what it is. Staff are great, guests have been good but this time the room smelt terrible.. unfortunately it smelt as if people had thrown up on the carpet.. possibly just the room we were in. Wasn’t like this last time.. will be looking elsewhere next trip."

"Harmony at tower hill was a very enjoyable 2 nights stay for myself and partner. Vey unique accommodation that is very well presented and beautifully located to explore the area and surrounding townships."