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"Design of backroom sink area was most efficient I've ever seen in a hotel! The sink faucet material wasn't great - it showed every water spot."

"Have stayed here a few times, always tidy and easy access to restaurants"

"Very nice and delicious breakfast"

"I rarely write hotel reviews, but this stay deserved one because it fell well below the expectations set by the Hyatt brand. The location is excellent, and the room was clean. Unfortunately, almost every other aspect of the stay was disappointing. The pillows were uncomfortable, the HVAC was extremely difficult to regulate (the room was either too cold or blowing warm air), and the shower water pressure was weak. Service was the biggest disappointment. We were told during booking that...

"Old big hotel, very good location, in the heart of downtown Phila"

"Hotel's location, ambience, comfortability and cleanliness were a 10 of 10, staff's professionalism, helpfulness, courtesy and service with a smile, with three specific people in mind, were top-tier in their position....Lucas, Toya and Brittany (all frontdesk)"

"This is my second time staying here. Every thing is very good - location, room, cleanliness, staff, valet parking. The hotel is basically within UPenn community; very convenient for my purpose."

"Location is good. Accessible to a lot of areas."

"It was basic but rooms were large and staff was friendly. Room needs better, lighting and updating overall."

"This is an exceptional place to stay. The reason it’s a 4 star not a 5 is because there were A LOT of kids for lacrosse and they screamed in the pool and took over the entire pool and lobby. They ran down the hallways and I feel the staff - who was really phenomenal- should have told the parents (who had no manners) to behave with consideration for all the guests who were staying. The staff did not and the guests including us could not use the pool or sleep until 10:00pm when the pool was...

"Convenient location in Center City in the heart of Philadelphia."

"We had a great stay at the hotel. We have been theater members from when it opened until we moved out of the area two years ago. So nice to have a place to stay while back visiting. We ate at the restaurant at a bar booth- usually our favorite but while the food was good they seemed very rushed and short staffed with soup coming out cold and drinks delayed."