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"I didn’t like lady working at the rum fire bar by the pool side her name was Margie, extremely rude and hostile! She ignored us, retaliated and made fun of us, I did let the manager Cassie at the front desk know! The rooms looked very depressing, we asked to change our room twice until finally we got a good room, the bathtub was not new and had marks and scratches! The people working at this hotel are kinda not very friendly, they are okay but not high energy and not excellent customer service,...

"Overall hotel is very clean and staff are very accommodating. Location is walking distance to beach and close to everything which is ideal. Considering it is Hawai’i I was hoping to get greeted with a Lai at least. Other hotels especially for the price greet you with a beverage when you enter or a nice towel decor of a swan or something in your room bed. We didn’t get any of that. Pick ups for tours were at a different hotel which was close enough."

"Room was clean"

"Great location but there is a terrible musty smell on several levels, especially the pool level. The hottub jets were broken. I would love to see the smell taken care of and the hottub fixed before I go back, especially since a resort fee of 50 per day plus taxes is charged."

"Having lived in Hawaii for many decades. The Ilikai was special in so many ways. Relying on a past of 60 years goes just so far. It is lovely but not luxurious. The glass elevator was a sweltering experience, much better at night."

"Biggest set back is that there’s not enough parking. During hurricane Lala, we don’t have power supply. We have to use the stairs going to our room. It was warm sleeping in the room."

"Great experience!"

"Quick and easy airport access. Older property but its clean and nice for a short stay."

"friendly staff, everything was super clean, awesome location in waikiki"

"Courteous staff. Steps to Target and International Market Place."

"We originally booked a room with two queen beds, but the front desk staff recommended switching to a king room with a rollaway bed instead. Unfortunately, the rollaway bed was so uncomfortable that I ended up having to sleep on the couch. Additionally, I question whether the hotel performs regular maintenance on their appliances. The air conditioning unit was so loud we couldn't stand it and had to turn it off, leaving us to suffer through a very warm and humid night."

"Property is tired and outdated. Our rooms air conditioning was loud and temperamental. Lobby staff were super friendly and helpful particularly Eddie who helped store our baggage for the day and gave us access to the pool facilities. Would have been helpful to know in the website that early check ins are $100USD."