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Reviews of Paradise Inn & Suites Valleyview

2.5 out of 5
Paradise Inn & Suites Valleyview
3609 Highway Street, Valleyview, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 270 reviews" "
Rating 8 - Good. 115 out of 270 reviews" "
Rating 6 - Okay. 41 out of 270 reviews" "
Rating 4 - Poor. 14 out of 270 reviews" "
Rating 2 - Terrible. 8 out of 270 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Like the options avaliable for eating out and the rate for breakfast when you pay at front desk
Stayed 1 night in Apr 2024

10/10 Excellent

Mckenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
We appreciate the five stars! The Paradise Inn & Suites team would like to say thanks and wish you a great day!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and engaging. The only slight negative is having to pay $5.25 for a breakfast, when many options at this price range would include it. The breakfast was just fine, however, the room was as expected, and the hosting staff were very friendly and helpful. I will stay again.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for taking the time to share your positive experience with us, Tim. We're glad to hear that you found our staff friendly and engaging during your stay. We appreciate your comments regarding our breakfast offerings and will take them into consideration for future improvements. We look forward to welcoming you back to Paradise Inn & Suites in the future!

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for your 5-star rating of Paradise Inn & Suites, Brad! We look forward to your next stay with us.

10/10 Excellent

Bartholemew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your 5-star rating of Paradise Inn & Suites, Bartholemew! We look forward to your next stay with us!

4/10 Poor

John

Disliked: Staff & service
Staff doesn’t listen to questions at check in. Doesn’t tell you about facilities or breakfast. Credit card machine is outdated, doesn’t have tap, and must enter your card number manually. Kind of shady. Hotel is out dated and well overdue for an update.
Stayed 1 night in Mar 2024
Response from Mike on 20 Mar 2024
Thank you for your review. We apologize for any inconvenience during check-in and will ensure better communication about facilities and breakfast. Our credit card system doesn't support tap but ensures security by manually entering card numbers, which is necessary if you forget your password. We value your feedback and aim to improve. We hope to welcome you back for a better experience.

8/10 Good

Katherine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here one night on our way south to Edmonton. Staff were very friendly and our check in was easy and efficient. Hotel was very clean. We would stay here again if we are travelling through the area.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you for sharing your positive experience at Paradise Inn & Suites Valleyview, Katherine! We're delighted to hear that you enjoyed your stay with us and found our staff friendly and check-in process efficient. It's great to know that you would choose to stay with us again if you're in the area. We look forward to welcoming you back in the future!

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our team stayed there and the hotel was very accommodating to the kids
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Thank you for your 5-star review of Paradise Inn & Suites Valleyview, Amber! We are so glad to hear that we were accommodating to the kids and you enjoyed your stay with us. We look forward to your next visit!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice hotel
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for your 5-star rating of Paradise Inn & Suites Valleyview, Michael! We are glad to hear you had a positive experience while staying with us. We value your feedback and look forward to your next visit!

10/10 Excellent

andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent place
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Thank you for taking the time to leave a 5-star review, Andrew. We appreciate your feedback and are glad to hear that you had a great experience staying with us. If you have any further comments or suggestions, please feel free to let us know. We hope to welcome you back in the future!

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Beds are very firm. Hot tub is lukewarm
Stayed 2 nights in Jan 2024
Response from GM on 1 Feb 2024
Hi James! Thank you so much for taking the time to leave us a great rating and for choosing Paradise Inn & Suites!

10/10 Excellent

kay

Stayed 6 nights in Jan 2024
Response from GM on 31 Jan 2024
We appreciate the five stars! Thank you for rating Paradise Inn & Suites and have a great day.

10/10 Excellent

Liudmila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, renovated, great pool with water slide. Reception staff is very helpful and friendly.
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for taking the time to share your positive experience at Paradise Inn & Suites, Liudmila! It's wonderful to know that you enjoyed our great pool with a water slide. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay!

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff; spotlessly clean room. Nice dark curtains; easy to use HVAC.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for taking the time to leave us such a kind review, Alain! We are thrilled to hear that you found our staff to be friendly and that your room was spotlessly clean. We hope you had a wonderful stay with us and we look forward to welcoming you back to Paradise Inn & Suites in the future!

8/10 Good

Shanin

Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for your high rating of Paradise Inn & Suites, Shanin! We are glad you enjoyed your stay and cannot wait for your next visit with us!

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when working in the Valley View area
Stayed 2 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Thank you for your 5-star review of Paradise Inn & Suites Valleyview, Don! We are so glad to hear you continue to choose us when traveling to the Valeyview area. We look forward to your next stay!

8/10 Good

duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mike on 23 Nov 2023
Thank you for taking the time to provide us with an 8 out of 10 rating. We're pleased to learn that your experience was positive overall. If there are specific areas where we can improve and earn that perfect score on your next visit, please feel free to share your insights. We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Ronald, Langdon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is second to none. They go out of there way to make your stay enjoyable.
Stayed 4 nights in Nov 2023
Response from GM on 21 Nov 2023
Thank you, Ronald. We appreciate your kind review of Paradise Inn & Suites and hope you will visit again soon. Have a nice day!

8/10 Good

Ron

Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Hello, thank you for the positive review! We're glad you enjoyed your experience with us and we hope to see you again at Paradise Inn & Suites.

6/10 Okay

Karen

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately you can tell that this is used as a crew hotel. It is very load and very run down.
Stayed 1 night in Nov 2023
Response from Mike on 23 Nov 2023
Thank you for sharing your experience. We apologize if the atmosphere did not meet your expectations during your stay. We take your feedback seriously and are committed to addressing issues affecting our guests' comfort. We appreciate your insights and hope to have the opportunity to provide you with an improved stay in the future.

6/10 Okay

Ulana

Business traveller
Liked: Cleanliness
Internet was not working, and staff did not seem very concerned. I was very concerned as I had a lot of work to do, Building was clean, room was good, bed was hard.
Stayed 1 night in Nov 2023
Response from Mike on 23 Nov 2023
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the Wi-Fi issue during your stay and appreciate your patience. We assure you that the Wi-Fi has been fixed to enhance the guest experience.We're pleased you found our clean rooms satisfactory and appreciate your input on the bed comfort. If there's anything else we can do to make your future stays more comfortable, please let us know. We value your feedback and hope to welcome you back for an improved experience.

8/10 Good

Henry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good- only thing was that we had booked a smoking room and were given a non smoking room.
Stayed 1 night in Oct 2023
Response from Janet Hackett on 9 Nov 2023
Thank you for taking the time to give our property a good review . we really appreciate your feedback . I apologize for the issue with not receiving the correct room type . Please reach out to the hotel directly the next time you stay with us and we can ensure you get the correct room type to meet your needs. We look forward to your return and have a great weekend .Yours in hospitality Janet Hackett 'Guest Services Manager

4/10 Poor

Karissa

Travelled with family and small children
Disliked: Cleanliness, amenities
DIRTY!!!! The fitted sheet, flat sheet and duvet cover all had large brown stains on them. The tops of the lamps and tv had a discusting thick layer of dust on it and the bathroom also had black hair all over it when we checked in. When I brought it up to the front desk lady she said “ I’ve never had a complaint about that” and did absolutely nothing about it.
Stayed 1 night in Oct 2023
Response from Mike on 31 Oct 2023
We deeply regret the cleanliness issues you encountered during your recent stay at our hotel. Please accept our most sincere apologies for the condition of your room and the response you received from our front desk. This is far from the standard of service we aim to provide. Rest assured, we are taking immediate action to address and rectify the housekeeping concerns you've highlighted. We are also re-evaluating our training protocols to ensure all our staff members are better equipped to handle guest concerns professionally and efficiently. We genuinely value your feedback, and we want to make it right. We want to invite you back for a more pleasant experience. Please do not hesitate to contact us directly so we can make the necessary arrangements for your next visit, which we hope will exceed your expectations. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust.

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took the last room. Wanted nonsmoking but only smoking available. Staff ensured it would be good but on entering the room smelled horrid with smoke smell! Asked for nonsmoking availability but none available. Opened windows and ventilation and bought fresh air spray and tolerated our stay!!
Stayed 2 nights in Oct 2023
Response from Mike on 27 Oct 2023
Thank you for sharing your experience. We apologize for any inconvenience caused by the room assignment, especially as it was the last room available. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to provide you with a better stay in the future.

10/10 Excellent

Kathryn

Stayed 1 night in Oct 2023
Response from Mike on 9 Nov 2023
Thank you for your perfect review on Expedia. We're delighted that you had a wonderful experience at The Paradise Inn. Your kind words about our accommodations, staff, and facilities mean a lot to us.We look forward to welcoming you back in the future and are open to any further feedback or suggestions you may have.

10/10 Excellent

Alvin

Business traveller
Disliked: Amenities
Great place
Stayed 1 night in Oct 2023
Response from Mike on 16 Oct 2023
Thank you for your outstanding five-star review on Expedia! We're thrilled to know you had a fantastic stay at The Paradise Inn and felt welcomed by our friendly staff. Your compliments about the cleanliness and comfort of our facilities make us proud. We're committed to maintaining our high standards and look forward to welcoming you back for another incredible experience.

6/10 Okay

Brenda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
property was fine... the mattress was crappy could feel the springs.
Stayed 1 night in Oct 2023
Response from Mike on 12 Oct 2023
Thank you for sharing your feedback about your recent Paradise Inn & Suites stay. We're pleased you found our property fine. However, we apologize for the discomfort you experienced with the mattress. Your feedback is valuable, and we'll work on improving this issue. We hope to provide you with a better experience on your next visit.

6/10 Okay

Jolie

Business traveller
Liked: Cleanliness, staff & service
It was an old mattress and rather hard
Stayed 1 night in Oct 2023
Response from Mike on 12 Oct 2023
Thank you for taking the time to share your thoughts with us. We're sorry you found the mattress old and somewhat hard. Your feedback is valuable as we strive to make our guests' stays as comfortable as possible. We'll certainly consider your input as we work towards improving our accommodations. We hope you'll give us another chance to provide you with a more enjoyable experience in the future.

10/10 Excellent

Shelby, Carnwood

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Decent stay. Bed was average but slept well. Staff was great.
Stayed 3 nights in Sep 2023
Response from GM on 3 Oct 2023
We appreciate the five stars! Thank you for rating Paradise Inn & Suites and have a great day.

4/10 Poor

Karen V

Stayed 1 night in Sep 2023
Response from Mike on 12 Oct 2023
We appreciate your review and feedback regarding your recent experience. We're sorry to hear that your stay didn't meet your expectations. Your comments are valuable to us, and we take them seriously as we continuously strive to improve. If there are specific concerns or suggestions you'd like to share with us, please feel free to reach out, as your input can help us make necessary improvements. We hope to have the opportunity to serve you better on your next visit. Thank you for choosing us for your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from GM on 29 Sep 2023
Thank you! We appreciate your kind review of Paradise Inn & Suites and hope you will visit again soon.

10/10 Excellent

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was friendly and accepts pets.
Stayed 1 night in Sep 2023
Response from Mike on 22 Sep 2023
We're thrilled you had a great stay at The Paradise Inn & Suites! Our pet-friendly policy aims to make all guests feel welcome. If you have any feedback or suggestions, please share them. Thanks for choosing us, and we look forward to hosting you and your pets again!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mike on 22 Sep 2023
Thank you for giving The Paradise Inn & Suites a perfect rating! We're delighted you had such a wonderful experience during your stay with us. We strive to provide our guests with the best possible service and accommodations, and your feedback reaffirms our commitment to excellence. If you have any comments or suggestions you'd like to share, please feel free to let us know.We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Caitlin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Mike on 7 Sep 2023
Thank you for the review.

10/10 Excellent

Brittany

Stayed 1 night in Aug 2023
Response from Mike on 22 Sep 2023
Thank you so much for giving The Paradise Inn & Suites a perfect rating! We're thrilled to hear you had an excellent experience during your stay. Our team works hard to ensure our guests have a wonderful time, and it's rewarding to know that our efforts have paid off. If you loved anything specific about your stay or any suggestions you'd like to share, please feel free to do so. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Gail

Travelled with pets, Travelled with group
It was ok. I still would book a room there again.
Stayed 1 night in Aug 2023
Response from GM on 1 Sep 2023
Thank you for your five-star review, Gail. Our team at Paradise Inn & Suites always strives for the highest standards. We are delighted we made your experience a positive one.

6/10 Okay

sherry

Travelled with family
They still allow people yo smoke in rooms, and we were given a smoking room when we don't smoke!!! Terrible
Stayed 1 night in Aug 2023
Response from Mike on 7 Sep 2023
Thank you for sharing your experience with us; we appreciate your feedback.We apologize for any inconvenience you faced during your stay. We understand your frustration about being assigned a smoking room when you don't smoke. Our hotel was fully occupied at the time of your booking, and the only available option, as per your reservation, was a smoking room on the fourth floor. We're sorry for any discomfort this may have caused.Please know that we take your comments seriously and will continue to explore ways to improve our room assignment process and ensure that all our guests have a comfortable and enjoyable stay.We appreciate your understanding of the situation and hope you will give us another opportunity to provide you with a more suitable room.Best regards,

10/10 Excellent

Moira

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely haven after a long drive.
Stayed 1 night in Aug 2023
Response from GM on 1 Sep 2023
We're always happy to hear appreciation from our guests. We look forward to seeing you again soon at Paradise Inn & Suites.

8/10 Good

Marla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights. Good stay, decent hotel. Nice pool and hot tub. My only complaint was terrible wifi service. We stayed on the main floor by the swimming pool and the wifi was absolutely terrible for our entire stay. Our friend son the 4th floor had great wifi. Other than that it was good.
Stayed 2 nights in Aug 2023
Response from GM on 18 Aug 2023
We appreciate your kind feedback of Paradise Inn & Suites and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

6/10 Okay

Adam

Travelled with family
Liked: Staff & service, property conditions & facilities
Service desk was great and friendly. Ypu have to pay an extra $5 if you want breakfast and pay an extra $4 just for a chocolate milk. The room had bad water damage around window, wifi wouldnt work for anyone that was there for our trip, the headbord on the bed was loose and super annoying to sleep with. There was only one wall plug which was directly behind the bed.
Stayed 1 night in Aug 2023
Response from Mike on 7 Sep 2023
We appreciate your positive comments about our service desk. However, we apologize for the inconvenience you faced during your stay.Regarding the additional charges, please note that we offer a full breakfast with four options for just 5, which we believe is cost-effective. We will also review pricing to provide an even better experience.We're sorry about the room issues, water damage, Wi-Fi problems, loose headboard, and limited wall plugs. We take these concerns seriously and will address them promptly.Your feedback helps us improve, and we hope you'll consider staying with us again.

10/10 Excellent

Margorie

Liked: Cleanliness, staff & service, property conditions & facilities
Booked the room for family bereavement. Was quiet and clean.
Stayed 1 night in Aug 2023
Response from GM on 14 Aug 2023
Thank you for taking the time to leave Paradise Inn & Suites a review, Margorie.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed here and will definitely stay again
Stayed 2 nights in Aug 2023
Response from GM on 14 Aug 2023
We appreciate your kind comments, Susan! Thank you for choosing Paradise Inn & Suites; we look forward to your next visit.

2/10 Terrible

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hard beds, couldn’t sleep. Woke up sore. Room needs updating.
Stayed 1 night in Aug 2023
Response from Mike on 7 Sep 2023
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your discomfort during your stay.We apologize that the beds did not meet your expectations and that you woke up sore. We take your comments seriously and will look into ways to improve the bedding in our rooms to provide a more restful night's sleep for our guests.Regarding the room, we appreciate your input and continuously strive to update and refresh our accommodations to ensure a comfortable and pleasant stay for all our guests.Your feedback is valuable to us, and we hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2023
Response from GM on 8 Aug 2023
Thank you for leaving Paradise Inn & Suites a positive review, Rob! We are glad you enjoyed your stay and hope to see you again.

4/10 Poor

Jamie

Travelled with family
Disliked: Property conditions & facilities, room comfort
The room was in need of repair and the beds were very worn and hard. It was pet friendly but no place to take it.
Stayed 1 night in Aug 2023
Response from Mike on 7 Sep 2023
Thank you for your recent review. We appreciate your feedback and apologize for any inconvenience during your stay.We regret to hear about the room condition and uncomfortable beds. We've taken note of your comments and will address these issues promptly.Regarding your pet, we have a pet-friendly environment with a designated field and walking areas around the hotel. We apologize if this wasn't clear during your stay.Your feedback is vital to us, and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

Kacee

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room we were given did not have a working toilet. The manager would not change our rooms so we had to go use the staff washroom on the main floor or the pool washroom (we were on the second floor). Glad we didn't have any "Urgent" toilet issues!! When we went to use the pool washroom and there was a gas leak.
Stayed 1 night in Jul 2023
Response from GM on 27 Jul 2023
Hello Kacee. Thank you for bringing this to our attention, your feedback is valuable and we'll address this internally to improve our service. Please know that if we had alternative rooms available, we would have gladly made the switch for you. If you have more to share or if there's anything else we can assist you with, don't hesitate to contact us. Thank you for your input and we hope for another chance to provide a better experience in the future.

6/10 Okay

Kathleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I was first given a smoking room with the suggestion they had some Fabreze I could use if it smelled too bad. Even Fabreze would not have helped the very strong odor. The front staff finally found a non-smoking room for us. It looked as though a full half of the building was smoking rooms.
Stayed 1 night in Jul 2023
Response from GM on 26 Jul 2023
We appreciate your review and value your feedback. We apologize for any inconvenience caused and would like to address your concerns. Please feel free to reach out to us at your convenience.

10/10 Excellent

Jean-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Comfortable, quiet, good size room, good bed. I liked the kitchenette with extra sink. We only stayed overnight. We would stay there again.
Stayed 1 night in Jul 2023
Response from Mike on 22 Sep 2023
Thank you for sharing your feedback about your stay at The Paradise Inn & Suites on Expedia. We're delighted to hear that you found your room comfortable, quiet, and spacious and appreciated the convenience of the kitchenette and extra sink. We understand that sometimes a brief overnight stay can make a big impression, and we're thrilled that you would choose to stay with us again.We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Always great check in
Stayed 1 night in Jul 2023
Response from GM on 7 Jul 2023
Thank you for choosing Paradise Inns & Suites! We are glad you enjoyed your stay and look forward to your next visit.

2/10 Terrible

Rhonda

Stayed 2 nights in Jun 2023
Response from Mike on 22 Sep 2023
We're sorry your experience at The Paradise Inn & Suites didn't meet your expectations. Your feedback is important to us, and we take it seriously. We would greatly appreciate it if you could provide more details about your stay and what aspects fell short so that we can work on improving our services. We aim to ensure all guests have a positive and comfortable experience, and we apologize that we didn't meet that standard during your visit. Please get in touch with our management team with any specific concerns, and we'll do our best to address them. Thank you for sharing your feedback, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.