Find hotels in Urbanización La Mandarina from ฿1,805

"The best buffet breakfast we have ever had. Everything related to our stay was amazing."

"Didn’t feel like a 5 star hotel. "

"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."

"Hotel and room spotlessly clean, friendly helpful staff, good location. Great selection at breakfast"

"3rd trip to the Serawa. Excellent small hotel with amazing staff. Joanna on reception is an asset to any business and is very very helpful. And Vania and Carmen made every breakfast fun and friendly. All of the guys in the kitchen help make what I can only say is my favourite breakfast. The gardeners are also very friendly and have done a fantastic job. The pool area does need some attention. New sunloungers and a bit of money spent on the poolside itself"

"We have just returned from a short stay at the hotel. It's a fabulous hotel with super friendly staff and right on the seafront. It was so good, we are booking another stay."

"Helpful staff, very clean hotel, excellent breakfast and lively spa."

"Great location and clean hotel. Reception staff super friendly. Parking available. Just ring bell at the gate. Breakfast was included but wasn’t anything great. Recommend for a few nights, big room and spotless."

"Great place at the base of town. Lovely buffet and very helpful staff. Modern hotel with a great pool."